Implementation Project Management Senior Analyst
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-12-19T16:00:00+00:00Job closed.
Job Description
Project Manager will be accountable for the lifecycle of Service Management processes ensuring client satisfaction and management of risk to services including:
- Change Management
- Release Management
- Problem Management
- Incident Management
- Configuration Management
He/She will also be responsible of:
- Identifying, logging, monitoring and escalating issues and ensuring timely assignment and resolution of incidents to meet SLA's
- Proactively preventing the occurrence of incidents, problems and errors, via the identification, investigation and resolution of client and/or organizational Service Management issues
- Delivering appropriate and effective communications to client on issue escalation and resolution at all stages
- Proactive prevention of problems via trend analysis, targeting support action and communication
- Effective and comprehensive client and management reporting driving quality commentary, identifying and interpreting trends and improvements
Minimum Qualifications
- Bachelor’s degree or applicable work experience
- 2 years’ work experience in project management or 3 years supervisory experience in BPO or Shared Services or any related industry/field focusing on continuous improvement
- Certification in LEAN or PMP
- ITIL certification is a plus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.