Workforce Manager
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-06-01T16:00:00+00:00Job Description
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender-balanced workforce by 2025. Be part of the future workforce. Join us!
We’re looking for a Workforce Services Manager, what does it take to become one?
Think of yourself as the person who is responsible for managing the WFM and AP/QA functional teams.
We make sure we hire the best candidate, after all, we are a company that drives operational excellence. So we make sure our employees are top notch.
As a Workforce Services Manager you will be responsible for performing the following tasks:
- Overall management of the WFM cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with the development of sales material, quotes, demos and tours
- Responsible for looking for opportunities to expand the WFM service offering into additional contracts
- Responsible for delivery on all contracts
- Focus on driving down the cost to serve and looking for opportunities to expand the shared services model
- Drive industrialization of BST across all contracts
- Increase automation, standardization and off-shoring strategy for WFM
- Provide direction to WFM team on the cost to serve initiatives
- Responsible for driving operational maturity across all WFM groups
- Responsible for any cross-geography status or functional reporting for WFM
- Drives innovation between all WFM groups
- Accountable for keeping the Standard Delivery Solution updated
Minimum Qualifications
We're looking for an experienced professional with the following skill sets:
- Proficient in Metrics & Reporting & Operations Management.
- Must be proficient in Problem-Solving & Escalation Management
- Proficient in Service Quality Management
- Must have a solid background in an End to End WFM Functions
The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
About Us/ Company Description
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
Jobs Summary
- Job Level
- Director / Executive
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.