OTC/Collections Service Delivery Manager
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
As a Collections/OTC Service Delivery Manager, he/she is responsible to various tasks and action items around management of teams and interacting with clients and stakeholders.
He/She should be able to make independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas.
Aside from these, he/she is responsible of the following:
- Accountable for results of work to both Accenture and client.
- Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals.
- Contributes to policy setting at a senior level.
- Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios.
- Provides and implements business-focused solutions within time/cost constraints.
- Accountable for developing and managing key internal/external client relationships across sphere of influence, including situations in which no relationship previously existed.
- Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
- Accountable for performance against financial parameters, and monitors and reports on budgetary aspects within own area.
Minimum Qualifications
- At least 3 years managerial experience
- Strong OTC experience
- Management reporting experience
- Managing measured productivity of team
- Experience managing productivity-driven operation
- Ability to perform special projects as needed in addition to daily responsibilities
- Flexibility to work straight night shift and overtime; or swing shift
- General knowledge of human resources policies and procedures
- Ability to organize staff and supervise workload for maximum efficiency
- Ability to quickly identify and provide recommendations on issues
- Strong communication both written and oral
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.