Mandarin Language Specialist
Accenture Philippines
- Manila, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2021-05-30T16:00:00+00:00Job closed.
Job Description
- Manage a customer ledger by collecting accounts receivable balances, on-time and in-full, from invoiced customers.
- Perform the above by developing and maintaining strong personal relationships with AP contacts and Google sales representatives. Proactively build customer relationships, continually seeking ways to improve customer satisfaction and communication.
- Engage with customers (on a daily/weekly/monthly basis as determined by the urgency of the account delinquency status and customer payment history) via a combination of email, phone calls and video teleconferences.
- Determine validity of customer disputes relating to invoicing and cash applications. Quickly and accurately route valid disputes to appropriate supporting towers. Follow-up on resolution timelines and impacts to customer account status.
- Execute order hold and suspension process, when necessary, and manage customers reactions. Focus on solving root cause of suspension moving forward and avoiding suspension in the future.
- Exhibit commercial awareness when handling order hold/suspension exemption requests (with the appropriate approval).
- Track and manage customer adherence to payment plans as determined by Credit. Adjust management of the account according the customer’s performance on agreed terms.
- Achieve and exceed month end SLAs relating to responsiveness and resolution time, CSAT and cash.
- Ensure compliance with Google collections policies and procedures.
Minimum Qualifications
- Bachelor’s degree holder
- Strong written and verbal communication in Mandarin and English languages
- BPO experience is an advantage
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.