Employee Relations Associate Manager | Case Management
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired 3 years ago
2021-09-18T16:00:00+00:00Job closed.
Job Description
- Deliver all employee and labor relations related activities within a GU. Serve as subject matter expert for Labor law, company policy/procedure knowledge to employees, managers and people representatives. Review and revise policies according to business needs and employment legislation
- Requires analysis and solving of moderately complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
- Requires understanding of the strategic direction set by senior management as it relates to team goals.
- Primary upward interaction is with direct supervisor or team leads. Generally, interacts with peers and/or management levels at a client and/or within Accenture. Authority (Power to influence or complete assignments independently, and ability to make decisions, as measured by latitude to devise work products or plans, reliance on instruction, and decision-making ability): Requires minimal guidance when determining methods and procedures on new assignments. Impact or Decision Impact (Risk or consequences in the event of failure, as measured by range of expected impact such as within a team or across a team or area of responsibility and level of risk): Decisions often impact the team in which they reside and occasionally impact other teams. Scope (Degree of accountability for assigned tasks, our clients and/or the organization, as measured by size of work effort and scale of entity and/or program) Manages medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
- Develop, deliver, and/or support the Human Capital Strategy, marshalling the right talent to deliver on the objectives for each program/entity
- Serve and/or support the processes for ensuring employees needs are met throughout the entire HR life cycle
- Oversee, plan, and/or support key HR functions such as annual performance management cycles, supply/demand management, employee engagement and people programs, total rewards, and talent development
- Provide counsel to project executive teams on career planning, leadership development and people management
- Develop and execute HR strategies
- Design, build and/or support HR programs, policies, processes and practices that deliver to Accenture’s long-term HR strategy and business goals
- Define requirements to shape HR strategy, programs, processes and services to fulfill business needs
- Provide strategic and respected HR advice, handling employee discipline and grievances, as appropriate
- Internal Controls and Compliance
- Support local HR teams, offer knowledge and guidance when rolling out policies and processes and communicating policy changes
- Support local HR teams in managing sensitive employee situations and to review instances of employee misconduct, including investigating and recommending disciplinary action weighing the extent of violation, fairness of action and local employment laws
- Assist the Corporate Investigations team in reviewing Business Ethics Line matters and conducting local employee investigations
- Act as an escalation point, resolve complex policy issues and assess demands for exceptions to policy. Ensure awareness of and enforce compliance to policies and procedures in the geographies
- Monitor and Measure Compliance, Process, and Policies
- Work with Shared Services to monitor and take appropriate action on compliance related issues
- Responsible to measure process capability and efficiency and drive improvement
- Assess policy issues in regard to legal risk; work with legal advisors to ensure compliance to and understanding legislation
- Identify need for new policies and procedures due to changing business needs, best practice and legislative changes
- Regularly review policies and procedures, ensure they are updated and in line with industry best practice
- Policies and Procedures
- Lead the Employee and Labor Relations and Policies function and manage policy and compliance areas. Act as a policy counsel and subject matter expert for all HR policies to the area leadership, local country HR leadership and HR representatives
- Provide feedback and input for improvement of ER & LR programs, processes and policies. Define policy frameworks and provide policy governance. Review policies and policy education tools in line with business needs. Provide expertise and guidance on writing policies
- Consult on new policy requirements and support changes to existing policies and policy implementation, provide guidance in line with current and future local legislation
- Serve as the escalation point on policy and process, offer solutions to HR, leadership and other stakeholders
Minimum Qualifications
- Graduate of Bachelor’s Degree
- Must have at least 5 to 7 years’ experience in Case Management
- Has 2 years’ experience in Data analysis and Presentation
- Expose to the full cycle of case handling
- Advance knowledge in Excel and PowerPoint
- Good/Excellent Communication and Business written skills
- Stakeholder Management
- Amenable to work in Boni, Mandaluyong
- Regular Shift, 9am to 6pm
- CF 625
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.