Communications Coach
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 2 years ago
2022-02-27T16:00:00+00:00Job closed.
Job Description
- Executes process training to the Operations team and calibrates results across
- Standardizes and organizes training modules, and ensures to keep it updated aligned with the new releases in the process
- Manages knowledge transfer, material development and training delivery
- Develops and deploys skills matrix program and understands the need to upskill or cross-skill
- Creates, refines and delivers new hire on-boarding program (pre-process and process)
- Collaborates with quality team and management across site to identify operational deficiencies and develop Lean, solution oriented, measureable training
- Delivers dynamic trainings sessions across the project to a diverse learning audience
- Ensures effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities
- Manages multiple and high priority projects with competing deadlines
- Builds and maintains fruitful, beneficial relationships horizontally and vertically across organization
- Training Needs Analysis
- Training Design and Development
- Training Delivery
- Training Evaluation
Minimum Qualifications
- Bachelor's degree holder
- Must have at least 3 years of experience in Training and Development under BPO Operations
- Excellent communications skills
- Must have an experience in communication skills coaching
- Technical / customer service or its equivalent for a designated customer base
- Must be willing to go back on-site once recalled
Required Skills
- Training Facilitation
- Training Needs Analysis
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.