Customer Success Associate
Titanium Systems Technologies Inc.
- Mandaluyong, Philippines2/F, 724 Shaw Boulevard , Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 2 years ago
2022-04-30T16:00:00+00:00Job closed.
Job Description
- Act as subject matter expert for online, including developing documentation related to customer training and user guides
- Develop expertise in all products and solutions that Titanium provides and be able to train and clearly explain the benefits and functionality of each solution
- Help customers find creative uses and implementations for their suite of services to match their HR Needs
- Maintain accurate records and provide pertinent reporting about customers’ first 90 days of service using the Company's System/Product
- Host training sessions and maintain existing and create new training materials for new customers
- Demonstrate sound judgment and initiative to satisfy and serve external and internal customers and stakeholders
- Provide superior customer support via email and telephone to nonprofit customers
- For existing customers, provide re-training (as needed) and first level support for product and technology issues
- Collaborate with the Customer Success Supervisor and Head on outreach strategy to increase customer engagement, drive donation volume, and maintain high levels of customer retention
- Work with internal team to gather insight about customer behavior and product feedback to fuel customer success and Network for growth
- Performs other duties as assigned
Minimum Qualifications
- Approximately 2-3 years of experience in implementation, customer success and/or account servicing
- Creative problem-solver that can envision and articulate solutions to complex customer problems and issues
- Consistently demonstrates the ability to express both oral and written thoughts and ideas clearly and concisely
- Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and externally
- Experience in developing and delivering, via phone and email, web-based training for customers preferred
- Working knowledge of the Internet and web-based applications
- Excellent ability to multi-task; must have a high level attention to detail and accuracy
- Consistently demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
- Must be well organized
- Must work well across multiple teams: sales, product, technology, marketing and customer support
- Experience working with MS Office applications
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 724 Shaw Boulevard , Mandaluyong, Metro Manila, Philippines
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About Titanium Systems Technologies Inc.
A Software as a Service Provider that automates HR processes to boost productivity. It maximizes profit by effecting rapid savings by optimizing a top HR Solutions with intelligent working systems. It delivers for Employee Services, HRIS, Timekeeping, Payroll and much more.