Lead Specialist, Recruitment Administration | Mandarin Speaker  

We are Alexander Mann Solutions and we’re passionate about helping companies and individuals fulfill their potential through talent acquisition and management. Today, nearly 4,000 of our talent acquisition and management experts are partnering with our blue-chip clients across multiple sectors and in more than 90 countries. Delivering a distinctive blend of outsourcing and, through our Talent Collective team, consulting services, our unrivaled experience, capability and thought leadership helps our clients attract, engage and retain the talent they need for business success.

Alexander Mann Solutions is committed to Equal Opportunities and welcomes applications from all sections of the community

Lead Specialist – Recruitment AdministrationTo work directly with the client, suppliers and the Client Services teams, you will act as one of the main point of contact for all queries relating to the service provided and taking responsibility for the resolution of those queries to a satisfactory conclusion

Key Accountabilities

• Workload management
• Ownership of the group mailbox
• Ensuring that data integrity, accuracy and SLAs are met by the team
• Communicate and explain any process changes to the team
• Ownership of the Operation Manuals and other process documentation
• Local point of escalations
• Highlight issues for escalation and provide support where required
• Conduct spot-checks
• Act as the final checking mechanism for the particular parts of the process
• Conduct process reviews and make suggestions for improvements.
• Coordinate any ad hoc projects
• Actively participate in various operational call
• Support Principal Specialist – Recruitment Administration and Team Lead – Recruitment Administration with productivity trackers management

• Experience in working with different clients or stakeholders and/or dealing with various administration activities
• Capable to work on and suggest a resolution to a complex issue connected to the process
• Strong working knowledge of Microsoft packages such as Outlook, Word and Excel
• Good written and spoken English and Mandarin language skills plus other languages as appropriate to the client-specific requirements
• Office experience with a busy and challenging administration, support role or customer services environment
• Experience of working with recruitment systems (i.e. ATS) and maintaining a high level of data integrity
• Experience working within an outsourcing or recruitment environment