Customer Service (Gold Product)
Asetku
- Jakarta Selatan, Indonesia18th Floor, Jalan Jenderal Sudirman, Senayan Kel., Kebayoran Baru, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2022-03-18T17:00:00+00:00Job closed.
Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Assess our customers in providing consultations related to gold investments
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Minimum Qualifications
- Familiar with gold products and investments
- Experience in working at a Financial Service Industry with Gold products and investments
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Proven customer support experience
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Jalan Jenderal Sudirman, Senayan Kel., Kebayoran Baru
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About Asetku
Asetku was founded in 2017. As a P2P lending platform for lender to fund easily through mobile phone, Asetku has built strategic partnerships with Mobile Operators, Digital Marketplace, Payment Gateways, and Merchants over our maiden years.
Currently being the only official P2P lending platform of AKULAKU marketplace platform, we provide a selection funding Products starts with various range of tenors and return up to 22%.