Applications Support  

Responsibilities:

• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Solving software faults
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Priorities and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology

• Graduate of Bachelor of Science in Information Technology and the like
• Internship related experience with application support
• Proficiency in Office 365 (MS Word, Excel and Power point)
• Knowledgeable in HTML and CSS
• Familiar with ticketing systems
• Knowledgeable in Google Suite
• Knows to provide good customer service
• Organized, systematic, and able to work autonomously
• Excellent oral and written communication skills
• Strong time management skills – ability to prioritize and meet deadlines
• Strong work ethic – must be self-motivated and able to take the initiative to get the job done
• Ability to function in a global team environment
• Open to multicultural work environment
• Good interpersonal skills