Applications Support

ASIA DTWORDS 24/7

  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 30 Dec
Recruiter was hiring 15 hours ago

Applications Support

ASIA DTWORDS 24/7

Job Description

Responsibilities:

  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Solving software faults
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Priorities and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology

Minimum Qualifications

  • Graduate of Bachelor of Science in Information Technology and the like
  • Internship related experience with application support
  • Proficiency in Office 365 (MS Word, Excel and Power point)
  • Knowledgeable in HTML and CSS
  • Familiar with ticketing systems
  • Knowledgeable in Google Suite
  • Knows to provide good customer service
  • Organized, systematic, and able to work autonomously
  • Excellent oral and written communication skills
  • Strong time management skills – ability to prioritize and meet deadlines
  • Strong work ethic – must be self-motivated and able to take the initiative to get the job done
  • Ability to function in a global team environment
  • Open to multicultural work environment
  • Good interpersonal skills

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Office Address
Makati, Metro Manila, Philippines
Industry
IT and Software
Vacancy
1 opening
Website
http://www.datawords.com

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About ASIA DTWORDS 24/7

DATAWORDS is a growth oriented company with a strong corporate culture which can offer tech-savvy and multicultural aware candidates a unique opportunity to participate in tomorrow's global digital landscape construction, by working for major international brands.
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