IDX Assistant  

The Agent Image Internet Data Exchange (IDX) Assistant is primarily responsible for managing the IDX projects and cases for clients.

Additionally, the IDX Assistant will be the one coordinating with the IDX vendors, client facing and production teams regarding our clients IDX inquiry, concern and issues.

Responsibilities include:

• Assist with IDX projects and initiatives
• Manage a daily priority list of tasks
• Create IDX project and IDX support cases
• Manage and Maintain projects/cases assigned by the IDX specialist
• Must be able to handle IDX billing concerns (pass-through fee and additional fees)
• Deal with IDX inquiries in a professional manner, in person, on the phone or via email
• Recommend IDX product solutions based on client needs and budget
• Coordinate with the client facing/production/sales team with any interdepartmental concerns
• Achieve department monthly goals
• Create an environment cultivating a high-level of customer service, excellence and performance for the team
• Stay up to date with industry best practices

This candidate should have the following qualifications:

• Degree holder
• Excellent English oral and written communication skills
• Attentive to detail and extremely organized
• Ability to effectively handle sensitive information
• Computer savvy (we are a design studio — Visual Communication/Art/Design background is a huge plus)
• Proficient in Microsoft Word, PowerPoint and Excel
• Experience is not necessary (although it is preferred)
• This is a nightshift position with hours between 12-9am, Monday to Friday but schedule may vary from time to time
• Excellent time management and can work independently
• Has a proven attendance & non-tardy track record
• Must have pleasant phone voice
• Able to work under pressure, meet deadlines, multitask, research and create reports