Client Relations Manager | Archify

BCI Asia Philippines, Inc.

  • Makati, Philippines
    3rd floor, 111 Paseo de Roxas , Makati, Metro Manila, Philippines
    Metro Manila
  • 25,000.00 - 30,000.00 PHP / monthPHP25,000.0030,000.0025,000.00MONTH
  • Full time
Posted 16 days ago and deadline of application is on 3 Jan
Recruiter was hiring 17 minutes ago

Client Relations Manager | Archify

BCI Asia Philippines, Inc.

Job Description

Archify is our newest digital platform designed to showcase the diversity of products & technologies within the building and construction industry. Covering a wide portfolio of projects, it will support design professionals to understand which products are the best fit for their projects.

We're looking for people who can help us to showcase this platform. If you're interested to be a part of our team, you'll be doing the following key tasks for this role:

  • Actively search for potential members of our website and convert them into sign-ups.
  • Ensure members know all of our platform's features and are familiar how to manage their account.
  • Conduct product trainings to clients via telephone and face to face meetings (if necessary).
  • Manage and maintain relationships with our members and maintain their satisfaction with our platform.
  • Perform outbound customer care calls to members to help them optimize their use of the platform.
  • Manage and handle member enquiries across all platforms (phone, email, social media and phone-chat platforms).

Minimum Qualifications

  • Prior work experience working in client management/customer service is preferred
  • Excellent communication skills ( both in written & oral form)
  • Working knowledge on Internet search engine optimization, database management & MS office tools
  • Experience in using various social media and phone chat platforms
  • Knowledgeable on various trends in Architecture, Interior design, Building & Construction Industry

Perks and Benefits

  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Additional earnings through incentives When you meet your targets & KPI's

Required Skills

  • Sales and Marketing Knowledge
  • Architectural Design
  • Customer Service
  • Search Engine Optimization (SEO)
  • Social Media Management
  • Account Management

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
111 Paseo de Roxas Building, Paseo de Roxas, Legazpi Village, Makati, Metro Manila, Philippines
Consulting (Business & Management)
1 opening

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About BCI Asia Philippines, Inc.

BCI is a leading provider of building and construction information with offices across South East Asia, Australia and New Zealand. We service a large portfolio of Industry professionals allowing them to maintain a competitive advantage and win new business through the use of market information provided. Our Mission To become the leading global, multi-platform, software-enabled pre-construction data service by combining our research expertise, industry knowledge and artificial intelligence to deliver transformative, industry-critical data products and software solutions. Our Values •Boldness – we dare to go where the biggest challenges are. Our entrepreneurial spirit means we are not afraid to challenge the status quo in order to pioneer new business in previously unrivaled markets or to have the courage to dig deeper and persist in finding new opportunities. •Commitment – we are committed to our mission as it relates to our members, our team and the communities in which we operate. Our commitment extends to the quality of information we provide, to the level of service given, to being accountable to our team members and to the social and ecological welfare of our environment. •Integrity – we conduct ourselves with integrity in everything we do and adhere to the highest ethical standards in every interaction. This means we would rather forego an opportunity; lose an order or part ways with a staff member than compromise our integrity.
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