Indodax
Indodax

Help Desk  

Indodax

 
  • South Jakarta, Indonesia
    2, Millennium Centennial Center, Jl. Sudirman Kav.25, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • ContractualCONTRACTOR

Expired 5 years ago

2019-08-30T17:00:00+00:00
Job closed.

Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent question
  • Run diagnostic programs to resolve problems
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Minimum Qualifications

  • Min. Associate degree min GPA 3.0 from information technology or equivalent
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Millennium Centennial Center, Jl. Sudirman Kav.25
Industry
Financial Services
Vacancy
1 opening
Website
http://indodax.com

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About Indodax

Indodax adalah platform untuk membeli dan menjual Digital Asset seperti Bitcoin, Ethereum, Ripple dan lain sebagainya. Digital Asset bisa dibeli menggunakan Rupiah atau Bitcoin. Kami menyediakan sistem yang mudah, cepat dan aman untuk melakukan transaksi Digital Asset.

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