Technical Support Representative
Boldr
- Pasig, PhilippinesUnit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱26,000.00 / monthPHP200002600020000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2019-08-30T16:00:00+00:00Job Description
As a Technical Support Representative, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner. You will also troubleshoot our client’s website using Javascript and will address customer’s technical concerns using HTML/CSS
Minimum Qualifications
- At least a bachelor’s degree in any field you’re passionate about!
- At least 1 year of working experience in Technical Support is required
- Excellent English communication skills
- Experience troubleshooting JS installation and performance on sites
- Experience troubleshooting HTML/CSS
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Excellent verbal and written communication skills
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to accept feedback gracefully and with an open mind
- Customer orientation and ability to adapt/respond to different types of characters
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Computer Networking
- Email Support
- Chat Support
- Customer Service
- Technical Skills
- Communication Skills
- Deductive Reasoning
Preferred Courses
- Information Technology
- Computer Science [Network Engineering]
- Computer Science
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
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About Boldr
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!