Boldr
Boldr

Senior Customer Advocate | Temporary Work from Home | Sales and Retention  

Boldr

 
  • Pasig, Philippines
    Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱25,000.00 - ₱30,000.00 / month
    PHP
    25000
    30000
    25000
    MONTH
  • Full timeFULL_TIME

Expired 3 years ago

2021-05-13T16:00:00+00:00
Job closed.

Job Description

What is the role?

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Customer Advocates gather their information and interact with customers via inbound/outbound, and sometimes email support.

What Will You Do

  • Answer client queries with enthusiasm, courtesy, and an open mind
  • Provide excellent customer service in a timely manner
  • Comfortably work with data
  • Support associates with their general queries and needs
  • Work From Home

Minimum Qualifications

*This job is selling and retaining for feminine products through an ecommerce website.

*Demographic is aimed towards female senior citizens.

You Are…

  • Curious and authentic, just like us! #beboldr
  • Passionate about client satisfaction
  • Attentive to even the most minute of details
  • A great communicator in both written and verbal mediums
  • Analytical and a problem solver
  • Organized. Plus, your time management skills are off the charts!
  • Proactive and self-motivated
  • Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
  • Amenable to work on rotating shifts

You Have…

  • 2 to 3 years of customer service experience (preferrably in voice and/or sales)
  • Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • Ability to accept feedback gracefully
  • 30-40 words per minute typing speed

Perks and Benefits

  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • FlexitimeFlexitime
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave

Required Skills

  • Persuasion and Negotiation
  • Sales and Marketing Knowledge
  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
http://www.boldrimpact.com

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!


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