Software Support Specialist


  • Makati, Philippines
    235 Salcedo, Legazpi Village, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • 27,000.00 - 34,999.00 PHP / monthPHP27,000.0034,999.0027,000.00MONTH
  • Full time
Posted 2 months ago and deadline of application is on 23 Feb
Recruiter was hiring 6 hours ago

Software Support Specialist


Job Description

Job Description

Be part of BUNCH as a Software Support Specialist to join our client’s Support team.

As a Software Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions.

What does a typical day look like?

  • Provide tier 1 software support by testing different scenarios and impersonating users thru multi-channel support (phone, email, chat)
  • Own resolution of tickets at various stages of completion
  • Proactively identify repetitive issues or requests that are not resolved to the client’s satisfaction and escalate issues as needed
  • Collate and analyze product feedback and share recommendations to relevant internal stakeholders to help improve customer experience
  • Update internal databases with information about technical issues and useful discussions with customers

Minimum Qualifications

What makes you qualified?

  • Minimum 6 months - 1 year of experience as a Software Support Specialist or equivalent role, communicating with international clients through several channels (phone, email, chat, etc.)
  • Outstanding verbal and written communication skills
  • Extensive experience in troubleshooting SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
  • Excellent problem solving and analytical skills
  • Aptitude for learning new technologies quickly
  • Extremely detail oriented and highly organized
  • Ability to work shifting schedules as required
  • What will make you stand out?
  • Hands-on experience in handling complex information systems, specifically highly configurable and/or customizable systems
  • At least 6 months of experience working with Australian-based companies
  • Working knowledge of Jira Service Desk

Perks and Benefits

  • Flexitime Flexitime
  • Medical / Health Insurance Medical / Health Insurance
  • Paid Vacation Leave Paid Vacation Leave
  • Performance Bonus Performance Bonus
  • Work from Home Work from Home

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Completed associate's degree
Recruiter response to application
Office Address
Unit 363 Mile Long Bldg, cor V.A. Rufino St, Amorsolo St, Legazpi Village, Makati, Metro Manila, Philippines
Technology and Startups
4 openings

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BUNCH is a service company working for the international high-growth tech startup companies that will become the unicorns of the next 5-10 years. Our current clients are based in the US, Western Europe and China. The founding team comes straight from the tech startups space, enabling BUNCH to detect untapped needs of industries like AI, e-Commerce, SaaS, Fintech, Adtech and others. We grew from 0 to 160 FTEs in 3 years of life and are planning to reach 400+ headcounts by the end of 2021. We utilize lean, agile, counter-bureaucratic processes to build an organization with minimal hierarchy and high specialization. Our two company pillars are; (i) Deliver high flexible, superior value services for high growth tech companies and (ii) Create the most attractive workplace to attract the best talent by offering a solid and fast career growth. We built a bold culture based on a flat structure, merit, exposure to new technologies and acceptance of diversity.