Customer Relationship Management | App Store
Cafe24 Philippines Inc.
- Mandaluyong, Philippines20F The Podium West Tower. 12 ADB Avenue, Ortigas Center, Mandaluyong City, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full time
Recruiter was hiring 5 hours ago
Job Description
- Handle customer inquiries promptly and professionally
- Handle customer complaints, provide appropriate and effective solutions and alternatives
- Communicate and work effectively with CSR, DEV, and HQ.
- Manage VOC reports
Minimum Qualifications
- Bachelors degree or above
- At least 3 years working experience in the ICT or E-commerce industry
- Fluency in English
- Excellent analytical and problem-solving skills
- Strong customer service focus
- Advanced knowledge in the use of Microsoft Office
Preference:
- E-commerce related work experience
- Korean speaker
Perks and Benefits
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Medical / Health Insurance
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Single Parent Leave
Transportation Allowances
Required Skills
- Processing Information
- Customer Service
- Microsoft / MS Office
Preferred Courses
- Information Technology
- Management Information Systems
Jobs Summary
- Job level
- Entry Level / Junior, Apprentice
- Job category
- IT and Software
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- The Podium, Ortigas Center, Mandaluyong, Metro Manila, Philippines
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About Cafe24 Philippines Inc.
Cafe24 Philippines has been leading many online business clients to success in the global e-commerce market for the past decade since its establishment in 2008. We provide a full range of e-commerce services to help clients smoothly enter the global market and scale up. Services include everything from technical support to online storefront design, overseas marketing and English customer support. We shorten clients’ path to success through ceaseless innovation, technological development and e-commerce expertise. Our services are continuously sophisticated in cooperation with Global E-Commerce Platform ‘Cafe24', which directly operates in Korea, Japan, and Vietnam. We also provide professional services through a network of local experts at our global offices including one in the Philippines. In cooperation with Amazon, Alibaba, Google, Facebook and other global partners, we support clients to achieve maximum performance in global markets. ㅁ Overseas Offices Manila, Philippines (since Aug 26, 2008) Yanji, China (since Nov 14, 2008) Tokyo, Japan (since Sep 17, 2012) Hangzhou, China (since April 19, 2013) Fukuoka, Japan (since April 15, 2016) Taipei,Taiwan (since Jun 15, 2016) Ho Chi Minh, Vietnam (Since July 1, 2019) Headquarters Ortigas Center, Pasig City Year founded 2008 Specialties Development, Design, Global CSR, and Overseas Advertising
