Accounts Receivable Lead - Shared Services  

At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

Since launch in August 2014, we have grown exponentially, amassing over 10 million active users across 190 different countries who have created more than 200 million designs. We are one of the world’s fastest growing technology companies and we have only achieved about 1% of what we are capable of!

The Team

Canva’s Customer Happiness team are the face of a platform used by millions of people every day. With over 10 million active users, we strive to make each and every customer happy. The team interacts with our users to provide and process information in response to inquiries, concerns and requests about Canva and its features. Customer happiness is what gets us up in the morning! Our aim is to provide excellent customer service and to promote this idea throughout the organisation.

About the candidate

We’re looking for people with the passion and hunger to solve problems. You need great attention to detail, and an ability put yourself in other people’s shoes. We need someone who loves challenges and is adaptable to change. Do you want to work within a cross-cultural, customer-oriented organisation? Yes? Then we would love to hear from you!

Are you a fresh graduate? Don't be overwhelmed! This role is also open to fresh graduates and junior candidates!

Your role:

• Account Maintenance of the billing system
• Processing of invoices, credit notes creation and withholding tax forms
• Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers
• Investigate unallocated payments and reconciliation of undeposited funds account
• Manage delinquent accounts and update portfolio with all accounts statuses and date of resolution
• Return internal and external clients’ emails and phone calls in a prompt and professional manner
• Collaborate with other departments to address customer problems and questions
• Assist with the setup and continuous improvement of AR and billings processes following best-practice
• Prepare aging and billing reports for both the Sales and Enterprise Teams
• Support the integration of Salesforce and the transitioning of existing processes onto the platform
• Assistance with month-end close processes and process improvement projects

About you

Attitude: A keen eye for detail, you enjoy upholding high standards of excellence in the services you deliver. Operating in a fast-paced environment you are able to adapt quickly, able to manage team workloads and meet deadlines. You will be self-motivated with a can-do attitude and an ability to work independently. You have excellent communication skills and approach tasks with a constant lens of customer service and continuous improvement.

Also, we’d love it if you have:

• A Bachelor’s/College Degree in Finance/Accountancy or equivalent
• 2-3+ years client relationship management and accounts receivable experience
• Exceptional communication and stakeholder management skills
• A keen eye for detail
• Knowledge of sales and CRM tools, billing systems, and other related software. Experience with Salesforce and NetSuite Oneworld is highly desirable
• Advanced Excel skills (desirable)