Quality Analyst
Chubb Business Services
- Mandaluyong, PhilippinesSheridan, Mandaluyong, Metro Manila, Philippines, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-08-14T16:00:00+00:00Job closed.
Job Description
Main Purpose
To provide timely feedback to operations through optimal audit sampling that will drive performance improvement and value delivery to the business.
Key Responsibilities
- Escalate and communicate detailed information about calls/cases monitored to all clients and Quality Assurance Supervisor.
- Answer Operations questions concerning QA guidelines and policies and Participate in calibration sessions with Operations, Training, and internal quality members.
- Send out Red Flag/Fatal Error Audits to Upper Management and Monitor all SSU for quality and performance issues.
- Conduct process confirmations periodically to align systems and process with QIP and Bring in necessary changes to the process and constant inundation of core processes.
Minimum Qualifications
- Experience in a broad range of business environments; including manufacturing, BPO setting, insurance
- Previous QA experience preferred (>3years)
- Ability to diagnose and assess processes and practices to develop pragmatic plans for improvements
- Ability to analyze and solve complex technical issues
- Strong communication skills (verbal and written communications)
- Strong troubleshooting and problem-solving skills
- Strong attendance record
- Current on technical issues
- Ability to work independently
- Professional demeanor
- Must have experience Microsoft Office
- Must show exemplary quality scores throughout tenure as an agent
- Ability to perform other related duties and assignments as required and assigned by supervisor or manager
- Must demonstrate a good attitude and the ability to work as a team player
- Ability to multitask
- Willing to work in a flexible schedule
Perks and Benefits
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Stock Options
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Quality Assurance
- Attention to Detail
- Monitoring and Evaluation
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Health and Medical
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Sheridan, Mandaluyong, Metro Manila, Philippines
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About Chubb Business Services
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide.
Chubb, via acquisitions by its predecessor companies, has been present in the Philippines for more than 60 years. Chubb in the Philippines is a branch of Insurance Company of North America, which has been assigned a financial rating of AA by Standard & Poor's. The company provides specialized and customized coverages for Property, Casualty, Marine, Financial Lines, as well as Accident & Health. It leverages global expertise and local acumen to tailor solutions to mitigate clients' risks. With a focus on building strong relationships with its clients by offering responsive service, Chubb in the Philippines has become one of the leading providers of Specialty Personal Lines, Accident & Health Insurance through direct marketing.