Call Center Associates  

This is a Voice account (no selling involved) for applicants who are open to rotational shift (night, early morning, day, mid, graveyard) and working during weekends and holidays. The role is open for full-time or part-time job seekers.

• Assist clients in their job requests (Job Orders, Shift Queries)
• Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness and replacement of candidates
• Create placements, update client card and candidate card using client’s existing system
• Complete candidate confirmations for client rosters
• Ensure database is updated at all times
• Complete candidates' availability checks in preparation for Consultants to do the roster
• Complete tasks and email requirements in a timely manner
• Screen resumes and booking interviews as required
• Conduct Reference Checks of the candidates
• Screen candidates to check suitability on the job orders
• Run virtual reception for offices as required
• Deal with candidate's pay queries
• Liaise with Branch Consultants in a professional and timely manner
• Contribute to team’s effort and complete all other tasks as requested
• Provide admin support and flexibility to perform relevant tasks as required by the client and/or management.
• (Highly-rotational shift)

• Excellent verbal and written English skills
• Can work on a rotational shift, mid, graveyard, night shift, including weekends & holidays
• Outstanding call handling and email management skills
• Proficient with Microsoft Office applications, skilled in Outlook and Excel
• Fit to work status upon completion of Pre-Employment Medical Exam with drug test and a valid NBI Clearance or proof of confirmed appointment to secure a learance

Essential Attributes

• Highly trainable to learn new skills and software
• Great initiative and organisational skills to balance competing deadlines
• A fast learner with outstanding attention to details

The ideal candidate will also serve as an “On Call staff” and must be available beyond the assigned shift with willingness to extend and cover for a teammate’s shift when required.