Job closed.
Job Description
Role Title: Customer Success Manager
The Customer Success Manager will be responsible for handling customer support inquiries through phone and email. The scope of the role includes selling our product and services. We are in search of someone with strong sales experience, customer service, chat, and email management, and excellent communication skills.
What You’ll Do:
- Act as the first point of contact for all service questions. Utilize voice and non-voice channels to resolve customer queries.
- Capture and track customer feedback and coordinate with internal teams to resolve issues.
- Inbound Customer Service: Interact with customers over phone and email to address various product queries and issues.
- Outbound Customer Service: Call/email prospective clients to explain product and services, and build professional working relationships
- Sales: Generate leads/prospects over the phone, follow-up with leads who have been contacted in the past
- Maintain the client database and ensure that client/customer information is always correct and updated.
- Collaborate with our California and Oklahoma offices to enforce the goal to close qualified leads
Minimum Qualifications
What We’re Looking For:
- You have at least 1–2 solid years’ experience in Inbound and Outbound Customer Service, Inbound Upselling, Chat, and Email Support
- Excellent listening, convincing, and communication skills. Good American accent is a must.
- Excellent track record in Customer Service and Sales
- You are comfortable with technology (email, Google, VOIP, etc.). Familiarity with CRM applications, Zendesk, and other platforms is a plus
- You can work on night shift. Flexibility to work on the weekends is a plus.
- You are willing to work in Eastwood, Quezon City.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Vignet Center
About BuildZoom
BuildZoom is a US-based company that helps homeowners build and remodel their homes.
BuildZoom's intelligent marketplace uses construction data to bring transparency to the industry, connect homeowners and contractors, and help them create successful outcomes. Our Manila office is growing in all departments, including software engineering, content marketing, and HR — we are looking for talented, driven individuals to join our team!