Loan Application Support Officer | Day shift  

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

Responsibilities and Tasks:

• Follow up with customers for the return of applications and supporting documents.
• Respond to customer inquiries about their chosen product and application, maintaining accurate records.
• Enter application information accurately into the database.
• Focus on improving customer service skills and knowledge.
• Collaborate with the broker team, brokers, broker support staff, and external stakeholders.
• Perform additional tasks as needed to meet business objectives as directed by management.

Critical Challenges and Responsibilities:

• Respond promptly to customer inquiries while managing expectations and service standards.
• Engage with customers in a diplomatic manner.
• Collaborate with the Colcap team to provide consistent, high-quality results to all clients.
• Ensure adherence to established processes.

Knowledge, Qualifications and Competencies:

General knowledge/experience:

• Previous or current experience in sales / customer service/ loan processing

Essential:

• Loan App, Simpology experience

Desired:

• Experience with Salesforce
• Ability to work a flexible schedule

Critical Competencies:

• Confident communicator with experience building relationships with high-level clients.
• Strong written and verbal communication skills, including presentations.
• Excellent analytical abilities and insights based on analysis.
• Able to perform well under pressure and meet deadlines.
• Results-driven with good planning, organizing, and problem-solving skills.
• Detail-oriented with a professional demeanor.
• Strong team player with a knowledge-sharing attitude.
• Experienced in providing and receiving coaching and feedback.
• Strong PC skills and a solid work ethic as a self-starter.
• Proficient in Microsoft Office (Outlook, Word, Excel).