Production Support
Computer Professionals Inc.
- San Juan, Philippines80 Ortigas Avenue, San Juan, Metro Manila, Philippines, San Juan, Metro Manila, PhilippinesSan JuanMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱28,000.00 / monthPHP250002800025000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
- Provide daily support with resolution in timely manner and escalate tickets to Level 2 support if necessary.
- Participate in knowledge transfer to ensure better grasp of the product and domain.
- Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
- Prepapre extensive documentaion when logging product issues including observations, diagnoses and action steps.
- Monitor infrastracture
Minimum Qualifications
- Preferably with 2 years solid experience in the related field
- Strong analytical skills and keen to details
- Good communication skills
- Excellent problem-solving skills
- Can easily adapt to the changing demands
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
Preferred Courses
- Information Technology
- Computer Science
- Computer Engineering
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 80 Ortigas Avenue, San Juan, Metro Manila, Philippines
About Computer Professionals Inc.
For over 30 years, Computer Professionals, Inc. (CPI) has evolved into an innovative technology company delivering high-quality software services and solutions with technology focusing on Cloud, Java, and Oracle.
Sustaining a culture of continuous improvement and growth of our strong pool, CPI brings together a seasoned group of over 200 highly-skilled IT professionals to deliver ideal solutions and services in both local foreign projects. CPI continues to evolve and innovate. “Engineering Success” is the purpose for which CPI exists. We strive to live this out individually and collectively for the success of our clients and the betterment of the larger community we are all a part of.
CPI has successfully developed products including a large-scale ERP that is being used by top Insurance companies. We also launched a full-featured, web-based insurance software to support the operations of life insurance companies and a cloud-based, e-commerce platform that would help organizations with their Digital Transformation. While insurance is our primary domain, we had a successful long-term relationship with clients in many industries in the Philippines and abroad.