Receptionist
Creative Hotel Concepts, Inc.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Financial Perspective
- Contributes to dine-in and take-out sales average check increase by suggestive and upselling of food and beverage items including merchandising items
- Follows established procedures on the economical use of dining supplies, office supplies, electricity and cleaning supplies
Customer Perspective
- Welcomes and receives guests warmly, leads them to their table and seats them comfortably
- Makes the guests feel welcome and special
- Checks reservations for special instructions and special occasions and communicates these to the pass, the dining staff and the other on duty
- Knows regular guests, stockholders, and persons who may have signing privileges and greets them by name
- Takes phone calls at the reception area in a clear and warm manner
- Goes extra mile in pleasing the guest
- Acknowledges guest complaints and endorses these to the officer on duty
- Assists in the service as the need arises according to established 1771 Group of Restaurants’ standards
- Takes and serves food and beverage orders
- Serves food and beverage order to the guests
- Assists in receiving and seating the guests
- Serves water to the guests
- Observes 1771 Group of Restaurants’ standards of decorum
Marketing
- Answers queries about the restaurant such as:
- Menu and specialties
- Different types of discounts and promotions and process them accordingly
- Dining room lay-out, table numbering and table set-up in the dining room
- Capacity of banquet rooms and different types of lay-out
- Catering and take-out
- Answers queries about the 1771 Group’s other restaurants and their offerings
- Promotes new and featured menu items, wines, and beverages
- Promotes upcoming events
- Promotes the catering and banquet facilities
- Promotes ongoing marketing campaigns
- Promotes the restaurant’s offerings and amenities whenever there are inquiries, personal or phone-in, and books them reserve to the best of her ability
Minimum Qualifications
- Female
- At least 5’5 in height
- At least 1 year working experience in the same capacity is a plus
- Must be a college graduate
- With excellent communication and interpersonal skills needed especially for serving guests
- An “up” person with a sunny disposition
- Very pleasant, active and confident
- Must have selling competency
- Charming
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Makati, Metro Manila, Philippines
About Creative Hotel Concepts, Inc.
Creative Hotel Concepts, Inc. is an emerging real estate developer with expertise in property management and hospitality services. CHCI, a builder of friendly world-class, green communities, is into ownership and operations of hotels, resorts, condominiums, townhouse, restaurants, shopping arcades and related facilities and businesses. CHCI’s pioneer development is the Pontefino Hotel and Residences, a master-planned 10-hectare hotel-leisure-residential-commercial development in the heart of Batangas City. The anchor of the property is the 66-room Pontefino Hotel, rated as deluxe (4-star) by the Department of Tourism and is one of the foremost lodging and event destinations south of Manila.
Driven by the success of its initial venture in Batangas, CHCI is expanding its portfolio and is soon to launch new developments within other high-growth provinces in the country.