Technical Support Specialist
DANA Indonesia
- South Jakarta, IndonesiaCapital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2020-01-13T17:00:00+00:00Job closed.
Job Description
What a day looks like for Technical Support Specialist:
- Monitor and analyse the real-time/off-line data, providing maintenance and technical support as necessary to ensure that the business operation of key partners is normal, and the various types of payment channels are working and sound.
- Coordinate the resources of all parties concerned to quickly respond to emergent cases of key partners. Improve the cooperation mechanism and process.
- Summarise and optimize the on-line/off-line monitoring rules, work closely with the relevant stakeholders to improve the platform’s overall infrastructure performance and capabilities.
- Identify and summarise Partner’s pain points. Propose enhancement to company products and industry solutions engineering team.
- Manage the technical support service requests from local. Collaborate with HQ team together to quickly resolve customer’s issues and ensure satisfaction toward the support experience received by partners.
Minimum Qualifications
You are welcome to apply, if :
- 1+ years software development or software technical support experience.
- Familiar with JAVA or PYTHON programming language, computer networks, database, data mining, or business intelligence.
- Should be able to keep calm in emergencies, and make the correct decision to handle the unexpected exception
- Good communication skills (fluent English); can coordinate and collaborate among teams to drive and complete the work.
- Willing to work shifts including working weekend hours (5 days a week)
- Operation or maintenance experience in the sectors of banking, payment agencies (payment & settlement business) is a plus.
- Fluent in English.
Great if:
Has a working experience of integration or support on Payment software systems; e-wallet software systems or enterprise technical support experience
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Capital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia
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About DANA Indonesia
DANA is an open platform digital wallet that bridges financial institutions, merchants and consumers in Indonesia. The platform's purpose is to enable frictionless transaction and to expand financial inclusion especially for the unbanked and underbanked through technology. The technology empowers everyone to transact either for online or offline merchants. Some of the technologies that DANA developed are market pioneers such as: Digital KYC through Face Recognition that enable real-time on-boarding, World Class Risk Management that has the lowest fraud-loss with highest success rate, and the most comprehensive financial instruments acceptance in the country.
DANA was established about a year ago as a new startup. The platform was soft-launched at the end of March 2018. As of July 2018, DANA is the fastest growing startup in Indonesia and among the fastest in the world reaching more than a million new users within a span of less than 4 months. DANA platform has currently on-boarded 7 of the top 10 Banks, Offline Merchants with more than 30 million combined foot-traffic, and Online Merchants with more than 50 million visitors. The company employs more than 200 local talents with a heavy ratio on engineers, half of them recruited within the last 5 months. Ant Financial is an investor of DANA and they share core technology plus know-how exclusively.