Tech Support: Merchant Integration Specialist
DANA Indonesia
- South Jakarta, IndonesiaCapital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
Responsibilities:
- Responsible for supporting Business Development activities, introducing company solutions to potential partners or merchants; help customers to identify right solution with company products.
- Responsible for Merchants/Integration Partners pre-integration technical inquires; integration project management and post-integration technical support requests. Ensure high quality integration with company payment network.
- Identify and summarize Merchants/Integration Partners’ pain points. Propose enhancement to company products and industry solutions engineering team.
- Manage the technical support service requests from local. Collaborate with HQ team together to quickly resolve customer’s issues and ensure satisfaction toward the support experience received by Merchants/Integration Partners/Key Accounts.
Minimum Qualifications
Requirements:
- 3+ years software development or software technical support experience, familiar with JAVA, Mobile(IOS or Android)、SDK development、Network knowledge TCP/IP/HTTP(S)/etc.
- Clear mind and good problem analysis skills
- Great communication skill in English
- Team work and customer focus spirit
- Responsible and is able to coordinate resource across departments to resolve urgent issue under pressure
- Frequent Travel to overseas is required
- Ability to work under pressure and take the 7*24 emergency on-call;
Preference:
- Working experience of integration or support on Payment software systems; e-wallet software systems
- Enterprise technical account manager experience
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Capital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia
About DANA Indonesia
DANA is an open platform digital wallet that bridges financial institutions, merchants and consumers in Indonesia. The platform's purpose is to enable frictionless transaction and to expand financial inclusion especially for the unbanked and underbanked through technology. The technology empowers everyone to transact either for online or offline merchants. Some of the technologies that DANA developed are market pioneers such as: Digital KYC through Face Recognition that enable real-time on-boarding, World Class Risk Management that has the lowest fraud-loss with highest success rate, and the most comprehensive financial instruments acceptance in the country.
DANA was established about a year ago as a new startup. The platform was soft-launched at the end of March 2018. As of July 2018, DANA is the fastest growing startup in Indonesia and among the fastest in the world reaching more than a million new users within a span of less than 4 months. DANA platform has currently on-boarded 7 of the top 10 Banks, Offline Merchants with more than 30 million combined foot-traffic, and Online Merchants with more than 50 million visitors. The company employs more than 200 local talents with a heavy ratio on engineers, half of them recruited within the last 5 months. Ant Financial is an investor of DANA and they share core technology plus know-how exclusively.