Risk Operations Specialist

DANA Indonesia

  • South Jakarta, Indonesia
    18, Capital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Posted 7 days ago and deadline of application is on 30 Oct
Recruiter was hiring 3 hours ago

Risk Operations Specialist

DANA Indonesia

Job Description

We are currently looking for an expert in Risk Operations, the position relies on excellent judgment to plan and a performs examinations and inspections on transaction within DANA to ensures compliance with applicable laws / regulations and approved risk management policies.

What a day looks like for Risk Operations with DANA;

  • Performs monitors, examinations and also inspections of suspicious transactional activities, ensures compliance with applicable laws/regulations and approved risk policies, produces a comprehensive report of findings within established deadlines.
  • Performs daily task related to case investigation due to customers, merchant, 3rd party dispute and suspicious Fraud activity and reported within expected deadlines.
  • Support on any enhancement project related to risk management within given timeline.

Minimum Qualifications

You are welcome to apply, especially if you carry:

  • Experience in the operational and payment risk, fraud investigations, and customer dispute management, excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. As the individual will work under supervision of Risk Ops team Leader.
  • At least 1 - 3 years of relevant regulatory compliance or similar experience in either; Financial crime investigation experience or payment fraud risk management experience, OR Visa/MasterCard chargeback rules and processes.
  • Working Knowledge of Financial Technology industry, payment systems, money transmitter licensing and stored value licensing and similar legal and regulatory requirements in Indonesia is strongly preferred.
  • good to have ability to converse and writing in English.
  • Substantial business travels to be expected.

Perks and Benefits

  • Flexitime Flexitime
  • Work from Home Work from Home
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Transportation Allowances Transportation Allowances

Required Skills

  • Risk Management

Jobs Summary

Job level
Associate / Supervisor
Job category
Safety and Security
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Capital Place. Jl. Gatot Subroto Kav 18, Kuningan Barat, Mampang Prapatan, Kuningan Barat, Mampang Prapatan, South Jakarta, DKI Jakarta, Indonesia
Financial Services
3 openings

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About DANA Indonesia

DANA is an open platform digital wallet that bridges financial institutions, merchants and consumers in Indonesia. The platform's purpose is to enable frictionless transaction and to expand financial inclusion especially for the unbanked and underbanked through technology. The technology empowers everyone to transact either for online or offline merchants. Some of the technologies that DANA developed are market pioneers such as: Digital KYC through Face Recognition that enable real-time on-boarding, World Class Risk Management that has the lowest fraud-loss with highest success rate, and the most comprehensive financial instruments acceptance in the country. DANA was established about a year ago as a new startup. The platform was soft-launched at the end of March 2018. As of July 2018, DANA is the fastest growing startup in Indonesia and among the fastest in the world reaching more than a million new users within a span of less than 4 months. DANA platform has currently on-boarded 7 of the top 10 Banks, Offline Merchants with more than 30 million combined foot-traffic, and Online Merchants with more than 50 million visitors. The company employs more than 200 local talents with a heavy ratio on engineers, half of them recruited within the last 5 months. Ant Financial is an investor of DANA and they share core technology plus know-how exclusively.