L2 Application Specialist  

• Provides Incident resolution on application issues;
• Maintains simple Salesforce.com configurations;
• Leads daily operational calls, incident calls, and participates in CAB meetings;
• Investigates, analyzes, collects information and escalates to Level 3 support via the ticket tool approved by the customer;
• Ensuring all tickets are resolved on time and with quality, proper ticket updates and routing (Incident Management);
• Ensure that all requests are completed on time, e.g. data loading activities, reports creation (fulfillment requests);
• Ensure that implementation/backout plans are in place, request updates from developers (change readiness);
• Ensure problem records are managed properly, e.g. tickets, changes related (problem management);
• Ensures data management processes and data archival processes are followed;
• Ensure proper communication between support team and end users, e.g. Downtime/Critical Incident communications, non-technical lingo, status updates;
• Proposes and deploys MD template design updates needed by the customer;
• Works with data quality team to ensure data validation rules are in place and are up to date;
• Prepares the master data process flowcharts per customer to understand current and future processes;
• Works with customer SPOCs in filling out the master data templates and validates templates;
• Acts as liaison to different business and technical teams for any requests or clarifications on master data.

We offer:

• Longtime cooperation;
• Fulltime job;
• Benefits (gym subscription, HMO and more).

• 1-3 years of experience working on Level 2 Operations, preferably Salesforce and masterdata management;
• Expertise in operations-type work (incident, problem, change and release processes);
• ITIL v3 or v4 certificate is a plus;
• Good communication skills (English, written and spoken);
• Bachelor of Science in IT or any IT related university courses.