Customer Service | Brokerage
Divergence HR Consulting Group Inc.
- Cabuyao, Philippines707 Philippine Axa Life Center, 707 Philippine Axa Life Center, Cabuyao, CALABARZON, Philippines, Cabuyao, CALABARZON, PhilippinesCabuyaoCALABARZONPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-05-30T16:00:00+00:00Job closed.
Job Description
- Receive order booking from a client
- Provide information to client inquiries
- Assign and manage job reference for each booking
- Ensure timely updates of shipment status
- Maintain a high level of professionalism with clients and ensure positive rapport
- Liaise with operations and sales department in carrying out customer requirements
- Monitor and ensure that there are no delays in fulfilling the requirements of the customers
- Provide sound recommendations on how to resolve issues affecting operations
- Perform client visits to discuss KPI and matters related to customer service
- Maintain broker contract for both outbound and inbound brokerage opportunities
- Prepare customs documentation and ensure that all shipments meet applicable laws to facilitate the import and export goods
- Track duties, taxes payable, and process payments on behalf of clients
- Coordinate transportation and storage of imported goods
- Coordinate with cargo forwarders for destination services
- Prepare papers for shippers to appeal duty charges
Minimum Qualifications
- With proven work experience from a logistics company, brokerage, freight forwarding
- Experience in checking of arrival status and checking the accuracy of documents
- Coordinate status of shipments to processor and consignee
- Update shipment status daily in logbook or excel
- With a good operational understanding of logistics and transport processes
- Good analytical skills
- Excellent verbal and written communication skills
- Advanced skills in MS Excel and Powerpoint
- Must possess at least a Bachelor's Degree in Customs Administration, Business Studies/Administration/Management or Logistic Transportation experience
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 707 Philippine Axa Life Center, Cabuyao, CALABARZON, Philippines
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About Divergence HR Consulting Group Inc.
Divergence HR Consulting Group Philippines develops and delivers innovative Human Resources Programs and services designed to support the company’s objective for growth.
We work in collaboration with our clients, its management team, individual employees, and with other groups contributory to company growth to provide programs and services that create a work environment of employee empowerment and involvement in the business.