Provisioning Support
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-11-16T16:00:00+00:00Job closed.
Job Description
The Provisioning Support will be responsible for managing customer service provisioning and support activities. The Provisioning Support will also maintain a thorough knowledge of all company products and services assuring that all customers/vendors are aligned with the different order processes. The Provisioning Support is responsible for ensuring that all orders are processed accurately and within the suggested timeframe.
Requirements:
- Manage customer service provisioning and support activities, recognizing that these are closely connected with the day-to-day customer experience
- Be a critical member of the team that owns and controls overall customer service experience
- Provide a single point of contact to customers
- Provide advice, guidance and the rapid restoration of normal services to customers
Key responsibilities include:
- Placing orders on the local fibre company portal and working with customers to advise them of the install process
- Managing, coordinating and resolving Incidents & service requests as quickly as possible, drive and improve service to and on behalf of the business
- Making an initial assessment of requests, attempting to resolve them or refer them to someone who can, based on agreed service levels
- Managing customer provisioning and fault jeopardy conditions
- Reporting compilation, develops improvement plan for critical service issues where necessary
- Attending to inbound calls regarding all products and services
- Keeping Customers informed on request status and progress
- Recording all feedback received before forwarding them to the relevant channels for improvement
Minimum Qualifications
- Experience in provisioning telecommunication products is preferred
- Strong technical understanding of data & voice product provisioning and support
- Strong analytical and problem-solving skills
- Strong understanding of porting requirements
- Excellent communication skills
- Self-motivated person with high learning aptitude, resourcefulness and demonstrating initiative.
- Exceptional organisational, time management, and multitasking skills
- High attention to detail
- Ability to work autonomously and in a continually evolving team
- Seek and continuously identify improvements with processes or products, and implementing required change
- Experience with fault and change management processes including ticket handling
- Excellent English written and oral communications
- Ability to balance independent and team orientated work
- Amenable to work in Bonifacio Global City Taguig in an Early Morning Shift
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
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About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.