Diversify Offshore Staffing Solutions
Diversify Offshore Staffing Solutions

Technical Support Associate (Canadian Healthcare Account)  

Diversify Offshore Staffing Solutions

 
  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-04-28T16:00:00+00:00
Job closed.

Job Description

RESPONSIBILITIES:

  • Building relationships with our customers by creating an exceptional customer service experience, while maintaining privacy and security according to OnCall's policies and best practices
  • Use excellent communication skills to professionally and courteously interact with our customers using phone, email, online chat
  • Providing account management support by actioning various requests and escalating to Customer Success Managers when appropriate
  • Troubleshooting various technical problems that our customers and their clients face through online chat, email, and phone.
  • Assistance with app maintenance and completing account change requests for customers
  • Responsible for handling all telephone, e-mail or live chat enquiries
  • Ensure any telephone messages are accurately recorded and emailed to the client as soon as possible
  • Maintain accurate customer correspondence files and related documents
  • Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy
  • Ensure compliance with goals, which includes call answering time, enquiry to interview days, and focusing on availability within the contact center
  • Dealing with all calls and enquiries politely, courteously, professionally and assertively
  • Matching customer’s need to client’s products and services
  • Maintain effective communication between operations, marketing, category management and buying to effectively respond to customer enquiries regarding the products and services
  • Provide well-rounded, prompt, high-quality, and professional client service at all times
  • Any other task/duty as directed by client/management

Minimum Qualifications

POSITION REQUIREMENTS:

  • Candidate must possess at least a Bachelor’s/College Degree
  • At least 1-2 years of experience in customer service would be an asset
  • English proficiency is mandatory; Strong command of the English language, both oral and written
  • French proficiency is very desirable!
  • Strong problem solving and analytical skills
  • Passionate about technology and startups
  • Experience with healthcare, digital health, SaaS is a bonus.
  • Proficiency in using Microsoft Office applications
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • Demonstrate commitment in upholding core values and behavioral standards
  • Excellent customer service, problem solving and analytical skills
  • Strong interpersonal, time management and organizational skills and a proven commitment to provide customer service excellence
  • Ability to be flexible, adaptable and work in fast-paced environment
  • Must be willing to work in Bonifacio Global City, Taguig City, shifting schedule (EST)

Preferred Courses

  • Information Technology

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://www.diversifyoss.com

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.

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