Telesales Consultant
Diversify Offshore Staffing Solutions
- Taguig, Philippines, 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2018-04-08T16:00:00+00:00Job closed.
Job Description
A Telesales Consultant interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding their Telecommunications products and services.
Responsibilities
- Promotes the company’s products and services through inbound/outbound calls within the set Service Level Timeframes
- Assists customers with their requests, orders, and inquiries
- Communicates well with customers and listens intently to help them convey their needs
- Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy
- Supply customers with correct information and resolutions for all Service Requests relating to their telephone, mobile and/or broadband services
- Provide well-rounded, prompt, high-quality, and professional client service at all times
- Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed
- Deal with all calls and enquiries politely, courteously, professionally and assertively
- Meet Daily & Monthly workload targets in accordance with KPI’s
- Attend all training as directed to allow a good understanding of the product range available to the Business
Any other task/duty as directed by client/management
Minimum Qualifications
- Candidate must possess at least two years of college or a Bachelor’s/College Degree
- At least 2 to 3 years of experience in telesales and telemarketing, in particular in the financial service and insurance fields
- Previous Telco experience is required
- Must be deeply knowledgeable with the different standard Telco products and services
- Experience in a fast paced/high work volume sales and/or support roles
- Self-motivated, enthusiastic with the ability to use own initiative
- Proficiency in using Microsoft Office applications
- A warm yet professional phone manner with a genuine customer service focus
- The capability for finding and fixing problems, including thinking creatively to solve problems
- A focus on following a process and remaining compliant
- Ability to be flexible, adaptable and work in fast-paced environment
- Strong command of the English language, both oral and written
- Experience selling the following TELSTRA BUSINESS products is a definite advantage
- DOT On Copper/NBN (highly desirable)
- BizEssentials
- Business Mobility and TMB and/or
- Corporate pricing plans
- Amenable to work in Bonifacio Global City, Monday – Friday in an early morning schedule (7:00 AM – 4:00 PM)
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
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About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.