Eastvantage Business Solutions Inc.
Eastvantage Business Solutions Inc.

Bilingual Learning Specialist | Japanese  

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-04-22T16:00:00+00:00
Job closed.

Job Description

Japanese Bilingual Learning Specialist

Delivering Business English learning solutions and productivity tools that help organizations attract, retain and develop the talent they need to thrive in the global economy. Our client provides on-demand enterprise solutions to support global business performance through effective Business English communication. The company is headquartered in Silicon Valley, California, USA.

Job Responsibilities

  • Engage learners through motivational techniques
  • Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries
  • Develop positive relations while managing your groups of learners
  • Monitor learner engagement to help optimize their learning and achieve study goals
  • Develop and maintain expertise around the company's products/services
  • Champion end user-driven feedback to improve process, provide visibility over program and escalate according to procedure
  • Maintaining visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage)
  • Strong collaboration with technical support team to share and address account-level issues and follow up of incidence resolution
  • Collaboration with product team to share and escalate improvement requests
  • Collaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any “red flags” to be addressed, or success stories
  • Conduct all interactions in a manner that presents the company in a positive light
  • Actively participating in job-related trainings
  • Assist in the translation of program documents in different languages as required

Minimum Qualifications

  • Candidate must be JLPT N1/N2 level passer.
  • 2 to 3 years of experience in customer support, preferably in the training field (language learning and/or general training field)
  • Fluent in English and Japanese
  • Excellent communication skills (verbal and writing) and a talent for motivating (reluctant) learners
  • Strong organizational skills with demonstrated administrative professionalism and responsiveness
  • Strong computer skills
  • Excellent Management of Excel, Word PowerPoint and Outlook
  • Must have excellent soft skills and “can-do” attitude
  • Warmth and positivity
  • Passionate about helping people
  • Respectful, good mannered and tactful
  • A good listener with the ability to remain calm under pressure
  • Must be able to handle complaints and difficult situations
  • Availability and Flexibility
  • Responsible and Accountable
  • Adaptable to a changing (growing) environment

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Office Address
15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
Industry
Business Process Outsourcing
Vacancy
3 openings
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless. Share the passion Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home. We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being. Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity. Why join us? Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators. Benefits We offer challenging roles in a fast-growing international team Work-life balance environment We have a no-nonsense culture and direct interaction with our clients Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center What are we good at? Work hard and play hard! We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family. To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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