Head of Operations  

Operations and Policies

• Organize and coordinate company operations (organization structure, processes and policies) to ensure maximum productivity.
• Plan and coordinate administrative procedures and establish / streamline company systems and internal processes.
• Ensure smooth flow of information within the company to facilitate all business operations.
• Monitor operational costs and expenses to assist in budget preparation, including but not limited to software, representation, culture, recruitment and HR expenses
• Gather, analyze and interpret data and complete management reports; contribute operations information and recommendations to strategic plans and reviews
• Ensure operations are up to date on policies, regulations and legal rules and guidelines

Government Compliance and Risk Management

• Obtain/renew all relevant business licenses and permits
• Ensure compliance with local and national government regulations in coordination with our legal counsel
• Assess the company’s legal and operational risk exposure, develop risk mitigation and prevention plan, and implement initiatives to reduce exposure

Human Resources

• Implement and manage various human resources activities such as compensation, health and welfare benefits, training and development, records management, succession planning, employee relations and retention, government compliance, and labor relations.
• Assess company training needs to monitor and apply to potential training providers
• Harness and improve employee performance management system
• Develop and implement personal development plans for all employees
• Generate reports weekly for HR productions and report to senior management to provide decision support through HR metrics
• Manage human resources operations by training and coaching HR team
• Help build a great company culture through different initiatives

Recruitment

• Oversee end-to-end recruitment efforts from sourcing to onboarding
• Generate reports weekly for recruitment reports for senior management to provide necessary support for hiring needs
• Develop and manage off-boarding process

Asset and Office Management

• Organize and supervise physical and/or remote office activities (such as facilities services, office maintenance, renovations, event planning etc.)
• Monitor and maintain inventory of office equipment and supplies and the purchasing of new material with attention to budgetary constraints
• Maintain relationships with partners / vendors / suppliers

• Preferred experience and education

• Bachelor's Degree of any program
• At least 4-5 years of HR experience in Start-ups or SMEs
• At least 1-2 years of managing experience
  

• Preferred competencies

• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Genuine interest in / knowledge of operational effectiveness and operations management
• Understanding of diverse business processes, office management procedures, and departmental and legal policies
• Understanding of local government policies and regulations
• Ability to effectively communicate with all levels of the organization
• Reliability and discretion (you will often handle confidential matters)
• Adaptability and ability to think fast on your feet
• Proficiency in MS Office