Eezee.sg
Eezee.sg

Customer Success Lead  

Eezee.sg

  • Makati, Philippines
    4010, 802, French Rd, Little India, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 2 years ago

2022-02-27T16:00:00+00:00
Job closed.

Job Description

  • Work closely with the team, motivating and coaching them
  • Facilitate regular 1 on 1’s and team meetings
  • Keeping up to date with business development and new product lines
  • Reporting to the Head of Customer Success
  • Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
  • Ensure training and development plans are maintained for all team members
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
  • Support the Head of Customer Success to highlight operational risks and areas for improvement
  • Lead and inspire a team of Customer Success agents to deliver excellent levels of individual/team performance and customer satisfaction
  • Support the Head of Customer Success to deliver business targets and objectives and create a performance orientated culture
  • Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
  • Work with the management team to identify and deliver positive change and business efficiencies
  • Deliver the allocated part of the operation within agreed budgets, service levels and business targets
  • Escalate any appropriate problems to senior management

Minimum Qualifications

  • Team management experience
  • Coaching and communication skills
  • Minimum of 2 years’ experience with Customer Success environment as a Team Leader/ Supervisor
  • Experience within Customer Service
  • Excellent leadership and communication skills
  • Strong coaching and people-development skills through call listening, quality feedback, etc.
  • Ability to deal with demanding customers and escalations
  • Energetic and motivating individual
  • Creative thinking

Perks and Benefits

  • Work from HomeWork from Home
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
AMK Techplace 1, #04-03, Singapore 569626
Industry
Computer Software / Engineering
Vacancy
1 opening
Website
https://eezee.sg/

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About Eezee.sg

Singapore's Largest B2B Marketplace for Industrial and Business Supplies Eezee Pte Ltd is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

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