Job closed.
Job Description
- Work closely with the team, motivating and coaching them
- Facilitate regular 1 on 1’s and team meetings
- Keeping up to date with business development and new product lines
- Reporting to the Head of Customer Success
- Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Support the Head of Customer Success to highlight operational risks and areas for improvement
- Lead and inspire a team of Customer Success agents to deliver excellent levels of individual/team performance and customer satisfaction
- Support the Head of Customer Success to deliver business targets and objectives and create a performance orientated culture
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets
- Escalate any appropriate problems to senior management
Minimum Qualifications
- Team management experience
- Coaching and communication skills
- Minimum of 2 years’ experience with Customer Success environment as a Team Leader/ Supervisor
- Experience within Customer Service
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
Perks and Benefits
- Work from Home
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- AMK Techplace 1, #04-03, Singapore 569626
About Eezee.sg
Singapore's Largest B2B Marketplace for Industrial and Business Supplies
Eezee Pte Ltd is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.