IT Technical Helpdesk (Japanese Speaker)
NTT INDONESIA TECHNOLOGY
- Kota Jakarta Pusat, Indonesia20 Floor, No.Kav. 126 Jalan K.H. Mas Mansyur , Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta PusatDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2021-12-30T17:00:00+00:00Job closed.
Job Description
- Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
- Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools.
- Use appropriate troubleshooting techniques by using the relevant FAQ‘s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises.
- Responsible to meet customer SLA’s agreed in place.
- Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction.
- Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management.
- Perform ad-hoc tasks as assigned from time to time.
Minimum Qualifications
- Candidate must possess at least a Bachelor's Degree or Diploma in Computer Science / Information Technology or equivalent.
- Candidate must posses Japanese Language Proficiency Test Certification - JLPT1/2.
- At least 1 year(s) of working experience in the related field is required for this position.
- Fresh graduates are encouraged to apply.
- Preferably Junior Executives specializing in IT/Computer - Hardware / Software or equivalent.
- Full-Time position(s) available.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jl. K.H. Mas Mansyur No.Kav. 126, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10250, Indonesia
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About NTT INDONESIA TECHNOLOGY
NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia.
NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack capabilities provide unique offerings in cloud-enabling networking, hybrid cloud, data centers, digital transformation, client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
NTT Ltd. helps client by deliver a secure and connected future that empowers our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform.
Visit us at services.global.ntt