NTT INDONESIA TECHNOLOGY
NTT INDONESIA TECHNOLOGY

IT Helpdesk  

NTT INDONESIA TECHNOLOGY

 
  • Central Jakarta, Indonesia
    Menara Batavia, Lt. 20 - Karet Tengsin, Central Jakarta, DKI Jakarta, Indonesia, Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-10T17:15:55.903065+00:00
Job closed.

Job Description

  • Receive calls and provide solution to the issue to Support
  • Log ticket for any IT incident or based on request from user by mail /phone
  • Send confirmation ticket closure to requestor based on resolved ticket list following the procedure of ticket Closure on Problem Management
  • Closed ticket based on user confirmation
  • Send out Daily Dashboard, Voice Report and HD Ticket Aging
  • Escalation process if there is a problem or incident by follow up thru email and sms notification following based on Group Procedures and PD list
  • Input on dashboard for BOD time for RTGS and SKN that captured by IT Server team
  • Check system availability by login on it using dummy user id and password
  • Pinging test to branches and security server and report to IT Network and Voice if there is any request timed out
  • Following picture is shortcut of helpdesk morning checklist

Minimum Qualifications

  • Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  • At least 1-2 Year(s) of working experience in the related field is required for this position.
  • Deep knowledge and experiences in installing, diagnosing, maintaining, repairing, and upgrading all - hardware and equipments (PC, Laptop, Printer, Scanner, etc).
  • Excellent understanding of operating systems maintenance.
  • Require strong analytical & effectively able to troubleshoot & prioritize needs, requirements and other issues.
  • Have excellent teamwork, ownership, and conflict management skills.
  • Must be committed to continuous learning and system development because of the developing nature of technology
  • Good in respond to request for technical assistance in person, via phone, electronically.
  • Good in research question using available information resources.
  • Able to follow standard help desk procedures and log all help desk software.
  • Good in redirect problem to appropriate resources.
  • Able to identify and escalate situations requiring urgent attention.
  • Able to track and route problem and requests and document resolutions.
  • Good in prepare activity reports.
  • Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Hardware or equivalent.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Menara Batavia, Lt. 20 - Karet Tengsin, Central Jakarta, DKI Jakarta, Indonesia
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://services.global.ntt

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About NTT INDONESIA TECHNOLOGY

NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia. NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack capabilities provide unique offerings in cloud-enabling networking, hybrid cloud, data centers, digital transformation, client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future. NTT Ltd. helps client by deliver a secure and connected future that empowers our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform. Visit us at services.global.ntt

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