IT Helpdesk

Emerio Indonesia

  • Central Jakarta, Indonesia
    Menara Batavia, Lt. 20 - Karet Tengsin, Central Jakarta, DKI Jakarta, Indonesia, Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
  • Full time
Posted 2 months ago and deadline of application is on 29 Jun
Recruiter was hiring 12 hours ago

IT Helpdesk

Emerio Indonesia

Job Description

  • Receive calls and provide solution to the issue to Support
  • Log ticket for any IT incident or based on request from user by mail /phone
  • Send confirmation ticket closure to requestor based on resolved ticket list following the procedure of ticket Closure on Problem Management
  • Closed ticket based on user confirmation
  • Send out Daily Dashboard, Voice Report and HD Ticket Aging
  • Escalation process if there is a problem or incident by follow up thru email and sms notification following based on Group Procedures and PD list
  • Input on dashboard for BOD time for RTGS and SKN that captured by IT Server team
  • Check system availability by login on it using dummy user id and password
  • Pinging test to branches and security server and report to IT Network and Voice if there is any request timed out
  • Following picture is shortcut of helpdesk morning checklist

Minimum Qualifications

  • Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  • At least 3-4 Year(s) of working experience in the related field is required for this position.
  • Deep knowledge and experiences in installing, diagnosing, maintaining, repairing, and upgrading all - hardware and equipments (PC, Laptop, Printer, Scanner, etc).
  • Excellent understanding of operating systems maintenance.
  • Require strong analytical & effectively able to troubleshoot & prioritize needs, requirements and other issues.
  • Have excellent teamwork, ownership, and conflict management skills.
  • Must be committed to continuous learning and system development because of the developing nature of technology
  • Good in respond to request for technical assistance in person, via phone, electronically.
  • Good in research question using available information resources.
  • Able to follow standard help desk procedures and log all help desk software.
  • Good in redirect problem to appropriate resources.
  • Able to identify and escalate situations requiring urgent attention.
  • Able to track and route problem and requests and document resolutions.
  • Good in prepare activity reports.
  • Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Hardware or equivalent.

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Menara Batavia, Lt. 20 - Karet Tengsin, Central Jakarta, DKI Jakarta, Indonesia
Information Technology / IT
10 openings

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About Emerio Indonesia

We are one of the fastest growing IT services companies in South East Asia. Our year-on-year growth, since inception in 1997, is attributed to our service excellence and we owe it to our people who are extremely passionate about what they do. They are our biggest asset. Emerio began its journey 20 years ago and many of those who took those small steps with Emerio are still marching ahead with us, learning and growing with the company. What is waiting for you at Emerio is for REAL. Both for our clients and for career seekers who we call EMERIANs we are a Reliable group of professionals, who work Efficiently and Effectively, are easy to work with and Adaptable to situations that result in a Win-Win and truly believe in Long-term relationships. As an Emerian, you will find an environment where you will be challenged and where you will exult in your success. We provide an environment wherein each individual constantly learns and evolves from being “Normal” to becoming “Extraordinary”. If you really believe in yourself, you may be the one we are looking for to be a part of Emerio’s journey towards becoming the number one IT Services Organization in South East Asia. Plenty of opportunities are in store for you to take challenges and grow professionally with Emerio. We look forward to hearing from you and having a conversation to see how your goals match with ours.
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