EZY SERVICE CENTRE CORPORATION
EZY SERVICE CENTRE CORPORATION

Collections and Recovery Officer | Day Shift  

EZY SERVICE CENTRE CORPORATION

 
  • Pasig, Philippines
    Unit 1505 One San Miguel Avenue BuildingSan Miguel Ave. Corner Shaw Blvd. Ortigas Center, Pasig City 1605, One San Miguel Avenue Building San Miguel Ave, corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱20,000.00 - ₱25,000.00 / month
    PHP
    20000
    25000
    20000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2020-08-16T05:17:53.160161+00:00
Job closed.

Job Description

The Collections and Recovery Officer is responsible for collecting debts owed to ESC's AU clients within the guidelines of the Australian ACCC and the Privacy Act.

The role primarily involves initiating contact with debtors by dialler or manual outbound calls, taking inbound calls and using system auto-responses and statuses to progress debts through the collection lifecycle. At all times it is expected that the Collections and Recovery Officer will act professionally, treat debtors with respect and not engage in any rude or abusive behavior during phone calls.

Minimum Qualifications

  • A minimum of one (1) year experience in debt collection
  • Exposure in handling Australian clients is an advantage
  • Excellent verbal communication skills including the ability to listen, understand and "connect" with a range of different customer profiles and ethnic backgrounds
  • The ability to professionally control and respond during conversations when a customer is disputing or upset with the services provided by our clients
  • The ability to navigate and update a number of systems simultaneously whilst talking with a customer
  • Competitive by nature and driven to meet and exceed individual and team targets each and every month

Perks and Benefits

  • Mobile Phone DiscountMobile Phone Discount
  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Free Lunch or SnacksFree Lunch or Snacks
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Child Care BenefitsChild Care Benefits
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Blackbaud The Financial Edge
  • Bill Collections
  • Financial Analysis
  • Financial Reporting
  • General Accounting
  • Financial Modelling
  • Accounting

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Accounting and Finance
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Unit 1505 One San Miguel Avenue BuildingSan Miguel Ave. Corner Shaw Blvd. Ortigas Center, Pasig City 1605
Industry
Business Process Outsourcing
Vacancy
10 openings

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About EZY SERVICE CENTRE CORPORATION

ESC is a Business Process Outsource (BPO) and Knowledge Process Outsource (KPO) company. ESC invests in the Filipino talent to provide quality deliverable to corporate clients in Australia. Our business is focused efficiently utilizing skills and resources to deliver positive results to our clients on time, every time. We are comprised of professionals who are experts in providing specialized assistance to our clients. We differentiate ourselves from most outsourcing companies because we do not operate on a script. We work by feel, instinct, and intellect to give dynamic assistance without compromising quality. All of our employees thrive in an open office where dialogue is encouraged between the staff and management. Here, questions are encouraged, and new ideas are respected. We put a premium in equal opportunity rather than hierarchical business organisation. As a result, each employee rightfully contributes to the company’s growth. While we help our clients, we also want to help you fulfill your dreams. Our employees enjoy a family atmosphere, with opportunities for learning and growth. Every employee has an important role to fulfill. We provide world class service to our clients, while giving you a chance to attain work and life balance. And because we operate during Australian hours, you can work during the day and have enough time after your shift for your families. We are committed to uphold the highest ethical and professional standards possible, as we strive for the best industry practice. We take great pride in helping thousands of Australians, from those who are detail-oriented to those who only have a limited background on the services we offer. We nurture our staff’s growth while fostering teamwork, allowing each employee to take pride in their work. Our customers appreciate the refreshing personalized service that we provide. Once you become an ESC employee, you will assist our clients to answer their inquiries. It is very important that they do not speak to robots, but to real professionals who empathize with them while providing fast and reliable service. And because our real world customers are as varied as the colors of the rainbow, we hire people who also enjoy the unconventional; those who find fulfillment in thinking out of the box, and those who go above and beyond to help our customers as ESC and hassle-free as possible. Just like the ‘ESC’ keyboard button that ends completed tasks so that you can begin on a new one, ESC lets you start on your new life as a well-rounded individual, providing the best of Filipino service and talent to our Australian Clients. ESC Service offerings: - Competitive compensation package and benefits - Continuous training and real-world learning - Health Coverage - Fixed day shift - Company events - Attendance and meal allowance - Personalized care with our Human Resources Team - Mentoring with Company Senior Management and Executives - Endless opportunities for career growth ESC attracts motivated and driven people who are able to work well both individually and with a team. The company offers them not only a stimulating work environment, but also the resources and the ability necessary to easily solve complex problems. The culture and values exemplified by the company lure smart and dynamic people with entrepreneurial skills. We train people to go the extra mile to get things done and to break departmental barriers because the achievement of one is the success of our whole company. ESC believes that our family atmosphere can help our people learn more in a no-holds-barred environment where fresh ideas are valued and taken into effect, thereby creating a workforce that is brilliant, strategic and world-class.

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