SERVICE DESK OPERATIONS LEAD
Euroasia Executive Search, Inc.
- Muntinlupa, PhilippinesMuntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-08-30T16:00:00+00:00Job closed.
Job Description
- Manage the day to day IT operational activities
- Drive service improvement through process design and execution
- Ensure that the appropriate levels of quality control are in place and are being adopted by the delivery teams
This is for direct hire.
Minimum Qualifications
- At least 1 year of relevant experience as an Operations Manager in an IT Service Desk environment
- Experience in management, operations, and leadership
- Solid knowledge with monitoring systems, knowledge base, ITSM, reporting tools
- Solid ITIL knowledge or certification
- Strong interpersonal skills and can work under pressure
- Ability to learn and adapt quickly, willingness to learn diverse systems and technologies
- Solid ability to do multi-tasking and function as generalist than a specialist
- Good team player and should be able to function independently with minimal supervision
- Excellent English communication skills, able to express thoughts with clarity and able to interact with personnel and management
- Detail oriented and well organized
- Understands server and networking technology
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Performance Bonus
Medical / Health Insurance
Required Skills
- Operations Management
- Vendor Management
- People Management
- Process Improvement
- Problem Solving
- Computer System Administration
Preferred Courses
- Information Technology
- Management Information Systems
- Computer Science
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Muntinlupa, Metro Manila, Philippines
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About Euroasia Executive Search, Inc.
The EESI Advantage
Experience: Benefitting from EuroAsia Manpower Services' 30 years of experience in recruitment, EESI brings pragmatic and adapted solutions for every HR management concern.
Professionalism: We are defined by the relationships we build with our clients. We are proactive in ensuring that the search stays on schedule and the client is satisfied with the quality of the overall recruitment process.
Network: We bring in a strong network of candidates and a wide range of manpower: from regular employees to executives and from local to international profiles.