Fabtech International Corporation
Fabtech International Corporation

Customer Service Associate  

Fabtech International Corporation

 
  • Makati, Philippines
    Fabtech Building, Phase 1 Block 3 Lots 2&3, Santiago St., Paseo de Magallanes Commercial Center, Magallanes Village, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱15,000.00 - ₱18,000.00 / month
    PHP
    15000
    18000
    15000
    MONTH
  • Full timeFULL_TIME

Expired 5 years ago

2019-05-12T16:00:00+00:00
Job closed.

Job Description

Job Brief:
The main job description of a Customer Service Associate is to focus attending concerns of any kind raised from various clients, will also be responsible in various administrative works within the Customer Service division.

DUTIES AND RESPONSIBILITIES:
1. Take telephone or email enquiries from customers and ensure that these are dealt with in a polite and professional way, recorded for monitoring purposes
2. Respond promptly and effectively to incoming customer enquiries
3. Send quotations to clients on time
4. Ensure customers receive a reply one (1) hour after reading the email
5. Receive approval on submitted quotations/proposals to various clients thru continuous follow ups.
6. Entertain and give feedback to at least ten (10) clients per day
7. Process approval from client's approved quotations (Signed Quotation / Purchase Order) in proper filing and records as well
8. Update the database of history of service quotations released and client issued/inquiries received and resolved
9. Manage the Customer Relations Management
10. Build and develop customer relationships
11. Ensure that more complex customer issues are followed up and resolved in a timely manner through proper coordination with the Service Department
12 Feedback recurring customer issues to supervisors
13. Document client feedback and concerns
14. Other tasks as may be assigned by supervisor

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Mechanical/Electrical Technology Graduate
  • Has a background in an Engineering Field

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks

Required Skills

  • Customer Service
  • Reading Comprehension
  • Technical Skills
  • Communication Skills
  • Data Encoding / Data Entry

Preferred Courses

  • Mechanical Engineering Technology
  • Electrical Engineering Technology
  • Refrigeration and Airconditioning Technology

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Fabtech Building, Phase 1 Block 3 Lots 2&3, Santiago St., Paseo de Magallanes Commercial Center, Magallanes Village
Vacancy
5 openings
Website
www.fabtech.com.ph

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About Fabtech International Corporation

Fabtech is one of the leading suppliers of complete commercial kitchen solutions in the Philippines. Fabtech and its predecessor firms have been an industry pioneer since 1988. It is the sister company of Fabtech Export Industries Incorporated, which caters primarily to the international market. We provide tools and systems that help our clients of all sizes get significantly better operating results. Our strength lies in ability to combine our passion for food with our engineering expertise. We save our clients time, money and stress by helping them take on what matters most to them – whether that’s protecting their economic interests, ensuring the food safety of their products, or getting them in front of emerging trends. Our goal is to help you achieve more than what you need. In 1988, the Company was started by Wilson & Jacqueline Go under the name WKG Food Tech International Inc. as a Commercial Foodservice Equipment Fabricator. In 1998, it was changed to Fabtech Industrial Inc. In 2003, Fabtech Kitchens Unlimited Inc. was established. In 2006, its sister company Fabtech Export Industries Inc. was established to cater to the export market. In 2008, Jacqueline Sy-Go and Associates, a subsidiary to Fabtech focusing on kitchen consultancy, was established.

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