Fast Retailing Philippines, Inc. (UNIQLO)
Fast Retailing Philippines, Inc. (UNIQLO)

Senior IT Manager  

Fast Retailing Philippines, Inc. (UNIQLO)

 
  • Pasay, Philippines
    J.W. Diokno Boulevard Mall of Asia Complex, Pasay, Metro Manila, Philippines
    Pasay
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 2 years ago

2022-05-30T16:00:00+00:00
Job closed.

Job Description

  • Provides technical support and/or escalation support for IT incidents and IT service requests for SSC and SO members.
  • In-charge of system patches, upgrades and other general preventive maintenance tasks on PC, MAC and other IT equipment.
  • Maintain daily operational procedures and standard IT documentations.
  • Coordinate with users, vendors, Global IT, GHQ, etc. on timely updates on progress and any next steps needed.
  • Ensure networks are functioning optimally, proper security is in place and compliance with Global is aligned as much as possible.
  • Deployment and reinforcement of ITSM and PCIM processes.
  • Ensure alignment of processes and tools with global standards.
  • ITSM and PCIM training, documentation and job aid creation for SSC and SO users.
  • Work with IT Director and Global IT on upcoming projects and initiatives involving ITSM and PCIM.
  • Work with FRPH IT resources to ensure proper user training, support for new projects before hand-off to Support.
  • Daily, Weekly, Monthly KPI trend analysis and improvements.
  • Implement continuous improvement initiatives across IT systems, ITSM and PCIM.
  • Implement proper root cause analysis to resolve recurring issues and work on resolution with corresponding cross-functional counterparts.
  • Benchmarking with Global IT and other ASEAN teams on ITSM and PCIM matters.
  • In charge of SLA compliance, escalation matrices, KPI improvements with vendors, service quality monitoring, etc.
  • Ensure that Vendors quality of work meet the FRPH standard and deliverables are completed as required
  • Aid in contract negotiations, procurement-related matters, as needed.
  • Can manage tasks from Procurement to Payment related to IT services and devices and work closely with FRPH Finance and with Vendors for timely processing.
  • Augmenting the IT Department for IT Projects’ planning, implementation, and coordination.
  • Provide suggestions for IT innovations that can be utilized regarding Digital Business Transformation.

Minimum Qualifications

  • Graduate of IT-related course (ex. Computer Science, Computer Engineering, Information Systems, etc.) or equivalent IT work experience.
  • Experience in ITSM, PCIM, Technical Support and Customer Service, preferably in Retail Industry (at least 2 years)
  • Knowledge on troubleshooting/installation/maintenance POS (Point-of-Sales), Servers, PC, Laptops, Mobile Devices, Routers and Networking equipment is an advantage
  • Experience in managing teams, vendors, and budget management.
  • Experience in IT projects planning, and coordination is an advantage

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Medical / Health InsuranceMedical / Health Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
J.W. Diokno Boulevard Mall of Asia Complex, Pasay, Metro Manila, Philippines
Industry
Retail Industry
Vacancy
1 opening
Website
http://www.uniqlo.com/ph

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About Fast Retailing Philippines, Inc. (UNIQLO)

Fast Retailing seeks to deliver the joy, happiness, and satisfaction of wearing great clothes to all people worldwide. Our corporate philosophy is: Changing clothes. Changing conventional wisdom. Change the world. As the world's third-largest manufacturer and retailer of private-label apparel in terms of sales, Fast Retailing operates multiple fashion brands including UNIQLO, GU, and Theory. UNIQLO, the Group's pillar brand, generated approximately ¥1.77 trillion in annual sales from 2,312 stores in 25 countries and regions in FY2021. Driven by our LifeWear concept for ultimate everyday clothing, UNIQLO offers unique products made from high-quality, highly functional materials at reasonable prices by managing everything from procurement and design to production and retail sales. The main drivers of UNIQLO growth have expanded beyond Japan to Greater China (Mainland China, Hong Kong, and Taiwan) and Southeast Asia. Meanwhile, our fun, low-priced GU fashion brand is generating annual global sales of approximately ¥250 billion, primarily in Japan. In terms of our broader strategy, the entire Fast Retailing Group is currently pressing ahead with the Ariake Project, which seeks to transform the apparel industry into a new digital retail industry that focuses on the commercialization of information. We are leveraging various advanced technologies to build a seamless supply chain connecting Fast Retailing and our partner factories, warehouses, and stores worldwide. This Ariake Project transformation also seeks to achieve greater sustainability, through initiatives that minimize the environmental impact of our business and create a manufacturing environment that upholds human rights. Fast Retailing is driven by a passionate desire to harness the power of clothing to enrich the lives of people around the world and create a more sustainable society.

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