Operations Manager

First Digital Finance Corporation

  • Makati, Philippines
    5, Makati, Metro Manila, Philippines
    Metro Manila
  • 75,000.00 - 100,000.00 PHP / monthPHP75,000.00100,000.0075,000.00MONTH
  • Full time
Recruiter was hiring 5 days ago

Job Description

As our Operations Manager, you would be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. You will oversee and drive the performance and continuously improve overall results. Reporting directly into the CEO.


  • Responsible for managing call center operations activities including day-to-day operations, training, and quality
  • Ensures achievement of service levels, key performance indicators, business objectives and financial targets stipulated
  • Establishes policies, procedures, product and service standards to ensure quality and efficiency as well as compliance with regulations and company policy
  • Partner with site leadership to ensure compliance with operational governance and business strategy
  • Strong time management, organizational, problem solving and analytical skills with proven ability to turn findings into executable plans to meet business objectives
  • Manages the program efficiently and effectively and adds value to the overall company growth and success
  • Adapt departmental plans and priorities to address business and operational challenges
  • Perform supervisory audits as necessary

Minimum Qualifications

  • Minimum 5 years of experience in the call center industry; 3 years at a managerial level
  • Proven track record in managing an operation with a minimum of 200 FTEs in a Customer Service
  • Humble but assertive; pro-active; solution-oriented; problem-solving skills; a great coach
  • Objective and data-oriented, exposure to concepts such as Six Sigma, LEAN (preferable)
  • Strong leadership and people management skills
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Gym Membership Gym Membership
  • Performance Bonus Performance Bonus

Required Skills

  • Organizing and Planning
  • Operations Management
  • People Management
  • Time Management
  • Driving Skills
  • Communication Skills
  • Coaching

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Salustiana D. Ty Tower, 104 Paseo de Roxas, Legazpi Village
Financial Services
1 opening

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About First Digital Finance Corporation

Our Story. First Digital Finance is the holding company for 3 amazing Fintech companies in the Philippines, incorporated in 2015. We are passionate about innovating and pushing the boundaries in providing financial innovations with clear benefits and purpose. We are an assembly of experienced professionals with local and international experience in banking, consulting and technology. Named as one of the Top 10 New Philippine Fintech Startups to Watch out for in 2019 by FinTech Singapore. We are in our 4th year of operations, our growth projectile is fueled by our amazing customers and our ability to disrupt and innovate within the fin-tech market. We are driven by excellent customer service and the truly amazing people who work for us. Our 2-year goal is 1 million happy customers.
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