Fraud Lead | Operations

Foodpanda Philippines, Inc.

  • Makati, Philippines
    PH1, Pacific Star Bldg. | Makati Avenue corner Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 months ago and deadline of application is on 18 Aug
Recruiter was hiring 3 hours ago

Fraud Lead | Operations

Foodpanda Philippines, Inc.

Job Description

What’s on the menu for you to do:

  • reviewing customers behaviour and transactions through data to determine patterns on sophisticated fraud activity in order to detect (potential) fraudulent activity.
  • Maintain detailed records of suspicious activity, analyse trends, communicate security threats to management and provide recommendations for loss mitigation as needed.
  • Analyse the internal and external fraud prevention products/tools and provide professional feedback as needed and solutions to best manage the risks.
  • Defining and refining the roadmap for the program, gaining consensus and clear alignment across APAC local markets to mitigate risk and fraudulent activities.
  • Identify operational inefficiencies, improve processes, automate tasks and partner with cross functional teams to develop new solution
  • Work with the product team to articulate and prioritize feature needs to enhance our fraud prevention capabilities.

What we have for you:

We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization

When food marries tech - it’s just a promising industry

  • We have a vibrant and international team with diverse backgrounds
  • This is a brand with competitive employees in an all hands on deck environment!
  • We recognize top performers, welcome our newbies, and share good food!
  • Competitive package, allowances, food perks, HMO, and more!

Up for the challenge? Apply now

Minimum Qualifications

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants. We operate in 12 countries in Asia. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants. We're changing the way food delivery is viewed and experienced worldwide.

by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

We are looking for a Fraud Officer/Lead to join our growing team in Operations!

What do you bring to the table?

  • very strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day and complex operational data.
  • Hands-on experience with Tableau & other BI tools.
  • Proven range of skills including high-level strategic thinking, creative, problem-solving, attention to detail and prioritization.
  • ability to support the development of internal and external communications with cross functional teams in areas such as strategic planning, operations, mitigation, investigations and risk management.
  • Experience creating and/or improving operational processes across teams/stakeholders.
  • Proven working experience in project management delivering results.
  • Excellent written and verbal communication skills

Jobs Summary

Job level
Associate / Supervisor
Job category
Management and Consultancy
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
PH1 Jaka Building 6780 Ayala Avenue Legazpi Village Makati City 1209 Philippines
1 opening

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About Foodpanda Philippines, Inc.

foodpanda (part of Delivery Hero) is the leading global online food delivery marketplace, active in 11 countries and territories. We have the largest food network in the world with more than 150,000 restaurant partners and a global leader in the space with 291.5 million orders processed (2017). The company enables restaurants to become visible in the online and mobile world and provides them with a constantly evolving online technology. For consumers, foodpanda offers the convenience to order food and the widest gastronomic range from where they can choose their favorite meal on the web or via app. In the Philippines we remain strong as the leading online food delivery platform with the aim to work with the top-notch talent in the market that could drive the business to unparalleled growth.