Customer Experience Associate | Live Chat  

Ten-time Webby award-winning Freelancer.com is the world's largest freelancing and crowdsourcing marketplace. We connect millions of employers to freelancers across the globe, and every day thousands of jobs are described, bid on, negotiated, and managed through our site.

We think it is pretty cool that our marketplace hosts a real life economy, where work is undertaken in every area you can think of. From design, writing, data entry and software development; through to cleaning, plumbing and dog walking - even NASA uses us!

With Freelancer continuing to grow, we are expanding our Customer Experience team in Manila. CX are responsible for providing our employers and freelancers with amazing customer service, and by doing so, playing a crucial role in overall project success.

You will be solving problems for a diverse range of industries, businesses and entrepreneurs; on the other you will help provide people with employment opportunity. If you are excited by the thought of seeing these connections and projects come to life, then we would love to hear from you.

Join us in our mission to redefine how people work.

Key Responsibilities:

• Provides exceptional customer service through email or live chat sessions at all times
• Handle and investigate customer issues and recommend solutions.
• Effectively articulate complex information to a variety of technical and non-technical users.
• Solve issues using a variety of different mediums, including email, chat and phone.
• Interact with our customer support and financial operations team on a regular basis.
• Turning customer service into customer acquisition.
• Handle sensitive and complex support issues as well as escalated issues.
• Record details of inquiries, comments and complaints

Requirements:

• Excellent English verbal and written communication skills - the ability to express complex ideas simply and concisely
• Target driven
• Proactive and a self-starter; constantly seeks new challenges
• Ability to multi-task with a knack for solving problems in new and creative ways
• Ability to remain calm under pressure
• Self starter
• Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime and some holidays (if required)

Preferred Experience:

• A keen interest in tech and the start up community
• Interested in tech and the start-up community
• Experience with web-based businesses