Team Manager | Non Voice
Full Potential Solutions, Inc
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
As a Team Manager, you will provide support, coaching, feedback, process improvement, performance manage, and client manage the team. The team which holds the responsibility of supporting customers to qualify a business lead.
- Manage the hiring, development, and performance of the team.
- Coach agents to successful achievement their goals.
- Set team direction, resolve problems and provide guidance to members of the team.
- Inspire others to deliver their best daily.
- Work with peers to solve problems in creative ways.
- Possess excellent questioning and listening skills.
- Have a strong ability to build rapport.
- Adapt departmental plans and priorities to address business and operational challenges.
- Perform supervisory audits as necessary.
Minimum Qualifications
- College degree is preferred
- Minimum of 5 years of work experience with a track record of accomplishment in a contact sales and customer service function
- Minimum 6 months related team leadership/management experience required
- Demonstrated understanding of call center environment and deep disciplinary knowledge of customer service and sales
- Experience communicating effectively across all levels of the organization
- Must be a dependable, high energy, detail-oriented person.
- Demonstrated embrace of our Core Values
- Must be flexible with schedule and job duties
- Previous BPO experience a plus
- Company drug screen and background check are required
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
- Performance Bonus
Required Skills
- Presentation Skills
- Training Facilitation
- Training Needs Analysis
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Ortigas Center, Pasig, Metro Manila, Philippines
About Full Potential Solutions, Inc
Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company.
We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.