Full Potential Solutions, Inc
Full Potential Solutions, Inc

Workforce Director  

Full Potential Solutions, Inc

 
  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-04-30T05:00:00+00:00
Job closed.

Job Description

We are looking for a Workforce Director who will be responsible in ensuring that the needs of our customers, associates, and shareholders are met through accurate review of forecast and assumptions, accurate planning and scheduling of associates to successfully meet contractual service levels in the most efficient way. Managing, developing, and measuring performance of a team of Analysts and Supervisors located in each of the locations to ensure there is a solid support structure.

Minimum Qualifications

At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.

REQUIREMENTS

  • Atleast 6-8 years or more of experience in Workforce Management of Contact Centers/BPO
  • Atleast 3-5 years or more of experience in client and stakeholder management
  • Has experience handling people in the Scheduling, Forecasting and Planning field
  • Ability to problem solve complex operational issues.
  • Ability to set and deliver a WFM vision and strategy aligned to the goals and target of the company
  • Ability to motivate, influence and persuade people across the company
  • Ability to build and maintain strong business partnerships with all functional leaders in the Country/Region
  • Ability to prioritize and lead the team to achieve long-term and short-term results
  • Ability to develop, execute and adjust Action Plans
  • Excellent written/verbal communication skills with a strong sense of quality control
  • Ability to manage complex projects, tasks and demands

Jobs Summary

Job Level
Director / Executive
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.fpsinc.com

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About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.

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