Workforce Director
Full Potential Solutions, Inc
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
We are looking for a Workforce Director who will be responsible in ensuring that the needs of our customers, associates, and shareholders are met through accurate review of forecast and assumptions, accurate planning and scheduling of associates to successfully meet contractual service levels in the most efficient way. Managing, developing, and measuring performance of a team of Analysts and Supervisors located in each of the locations to ensure there is a solid support structure.
Minimum Qualifications
At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.
REQUIREMENTS
- Atleast 6-8 years or more of experience in Workforce Management of Contact Centers/BPO
- Atleast 3-5 years or more of experience in client and stakeholder management
- Has experience handling people in the Scheduling, Forecasting and Planning field
- Ability to problem solve complex operational issues.
- Ability to set and deliver a WFM vision and strategy aligned to the goals and target of the company
- Ability to motivate, influence and persuade people across the company
- Ability to build and maintain strong business partnerships with all functional leaders in the Country/Region
- Ability to prioritize and lead the team to achieve long-term and short-term results
- Ability to develop, execute and adjust Action Plans
- Excellent written/verbal communication skills with a strong sense of quality control
- Ability to manage complex projects, tasks and demands
Jobs Summary
- Job Level
- Director / Executive
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Ortigas Center, Pasig, Metro Manila, Philippines