Full Potential Solutions, Inc
Full Potential Solutions, Inc

Customer Care Specialists  

Full Potential Solutions, Inc

 
  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-05-29T16:00:00+00:00
Job closed.

Job Description

  • Provides first level inbound telephone support for customers by troubleshooting, investigating and resolving questions and challenges they may be having with our client’s products and services with an objective of resolving the issue in one phone call.
  • Provides empathetic, courteous, quality customer service in an accurate and timely manner in accordance with the client’s protocols.
  • Responsible for problem recognition, research, isolation, resolution and follow-up for the customer issues.
  • Update customer’s record accordingly using the application system(s) provided by the client

Minimum Qualifications

  • Minimum of 1-2 years of customer service experience in a call center environment preferably in a:
  • Telecommunications company; or
  • Retail, Reservations, Travel and Hotels programs
  • Excellent in verbal communication skills, as well as teamwork and interpersonal skills, to include the ability to develop high quality working relationships both internally and externally with customers and suppliers.
  • Excellent Customer Service
  • Ability to establish and build rapport
  • Must be detail oriented, organized, and able to adhere to operational processes
  • Experience navigating multiple computer screens and programs while interacting with customers.
  • Can work within the client’s operating hours:
  • 7AM to 7PM Central time zone, Monday to Friday
  • Ability to work on weekends or split days off per the schedule requirement

Stay Safe, Stay Home. Amidst the enhanced community quarantine in Luzon, the entire FPS Manila Community is under work from home setup. All hired during this time will require the ability to work from home. The office-based setup will resume dependent on the organization direction in the future.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.fpsinc.com

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About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.

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