Senior Network Engineer VOIP
Full Potential Solutions, Inc
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job Description
The Senior Netwrok Engineer (VOIP) maintains and modifies existing call center systems applications programs. The position is accountable for providing operational, administration, maintenance and strategic support of the global call center environments within the Cisco, Asterisk and Vicidial landscape. Additionally, this position will be responsible for activities related to the installation and upgrade of voice systems, the resolution of Telecommunications systems issues and the management of voice systems performance. This role is also primarily responsible for ensuring the successful deployment and maintenance of the CISCO, Asterisk and Vicidial Environment within the organization. Similarly, this role is intended to successfully manage CISCO, Asterisk and Vicidial on a cloud environment.
Job Description:
- Administration of Cisco/UCCX, Asterisk, Vicidial Voice Applications and third-party tools
- Monitor communication/data server clusters to ensure peak performance
- Troubleshoot, analyze, and resolve system outages and trouble tickets
- Provide capacity, performance, uptime and security reporting
- The overall maintenance, support and troubleshooting functions of Cisco’s Call Manager, Asterisk and Vicidial VoIP PBXs
- Understand business needs and address them through relevant call routing programming
- Maintain up-to-date documentation of system design, operation and procedure manuals
- Assist with project implementations and other tasks as requested
- Participate in rotating on-call coverage or emergency response as needed
- Provide in-person training and support to team members
- Mentor other team members
Minimum Qualifications
Required:
- At least 5 years of experience in the administration of several voice platform specifically:
- Cisco
- Asterisk
- Vicidial
- Hands on experience in configuring and managing call center scripts
- Hands on experience in configuring gateways and routers for voice
- Experience supporting call recording applications
- Vendor Relationship Management
- Ability to communicate effectively with leadership, team members and clients
- Ability to occasionally work after-hours as required
Preferred:
- Hands-on experience in provisioning and troubleshooting Cisco Jabber clients, Cisco IP Communicator and Finesse
- Basic Cisco Routing and Switching methodologies
- Experience with VMware servers
- Experience with Cisco Jabber
- Any Cisco Collab/Telco certification
Stay Safe, Stay Home. Amidst the E/M/G community quarantine in Luzon, the entire FPS Manila Community is under work from home setup. All hired during this time will require the ability to work from home. The office-based setup will resume dependent on the organization direction in the future.
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Ortigas Center, Pasig, Metro Manila, Philippines