Customer Satisfaction Executive (Customer Service)
PT Gamertogamer Global Group
- Tangerang Kabupaten, IndonesiaFloor 1 Wings A Zone 1, Bsd Green Office Park, Sampora Kel., Cisauk, Tangerang Kabupaten, Banten, IndonesiaTangerang KabupatenBantenIndonesiaIndonesia
- IDR 4,500,000.00 - IDR 6,000,000.00 / monthIDR450000060000004500000MONTH
- Full timeFULL_TIME
Expired 2 years ago
2022-06-17T04:16:07.936976+00:00Job closed.
Job Description
Responsibilities
- Provide troubleshooting assistance for customer orders, account status, and relevant problems;
- Provide data and guides to help the sales team;
- Stay up-to-date with new product and feature launches;
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience;
- Maintain FAQ articles to keep up-to-date information for customers;
- Suggest sales process improvements.
Minimum Qualifications
- Proven work experience as a Customer Support Specialist or Customer Support associate (preferably from game-related companies)
- Fresh graduates can apply
- Able to work at BSD, South Tangerang.
- Able to work in shifting hours (3 shifts in a day)
- Possess passion in video games (console/mobile/PC)
- Fluent in English (bonus will be mandarin);
- Hands-on experience with CRM systems (Freshdesk, Zendesk, SalesForce, etc.);
- Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc);
- In-depth understanding of sales principles and customer service practices;
- Excellent communication skills;
- Analytical and multitasking skills;
- Teamwork and motivational skills;
Perks and Benefits
Free Lunch or Snacks
Maternity & Paternity Leave
Other
BPJS TK & Kesehatan
Laptop
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Bsd Green Office Park, Sampora Kel., Cisauk
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About PT Gamertogamer Global Group
Our company's mission is to continuously evolve in the gaming community and provide a reliable platform where gamers don't only game hard, but can now experience and enjoy gaming for a living after all G2G is all about a Gamer to Gamer Market Place.
At G2G, we are responsible for the provision of global payment coverage to our potential buyers and sellers all over the world. we believe our success comes only with the expansion of our partnerships. Today we have over 200 payment methods available in 20 different currencies. This definitely helps us gain a competitive edge over most of the existing e-commerce portals in the industry.
With the provision of In-Game Currency, In-Game Commodities, and Game Accounts, we also look forward to continuously expand our services cater to the needs and demands of our members. We believe in ensuring prompt deliveries, reliable customer support, and hassle-free experiences while at the same time safeguarding the interests of our buyers and sellers. Most importantly, G2G wants all the gamers in the world to have a central platform where great virtual wealth is realized.