Appeals Manager (Data Management)
GoTo Company
- South Jakarta, IndonesiaPasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2018-12-18T17:00:00+00:00Job closed.
Job Description
- Ensure that the appeals department process all appeals and grievances in accordance with referred time frames and other contractual legal requirements
- Monitor appeals and provide senior management with weekly reporting on trends
- Provide the report on effectiveness of fraud rules based on data gathered from the appeals process
- Create a framework to automate appeals workflow
- Work with various external constituencies related to grievance and appeals
- Recommend solutions and works with department and company staff to ensure problems are advised of corrective measures to prevent recurrences
- Review and Process incoming incident/accident reports
Minimum Qualifications
- Bachelors/ masters degree in data science/ statistics
- 5+ years in tech industry
- Previous experience as a lead in a functional area
- Managing cross functional teams on large scale projects
- Supervisory experience including hiring, training, assigning work and managing the performance of staff
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, DKI Jakarta, Indonesia
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About GoTo Company
GoTo Group is the largest digital ecosystem in Indonesia, with a mission to “empower progress” by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy. GoTo’s ecosystem comprises of on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services through the Gojek, Tokopedia and GoTo Financial platforms.